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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
You and your team made the process easy and enjoyable. Also with no unexpected issues or hiccups in the process. Was nice to always have you be there if I had any questions or concerns. Always reached out if you needed anything done from me. Aswell as showed me a few things in the process of buying a home that I did not know about. Thank you for helping me become a first time home buyer
Charles W
Dauphin
PA
Date:
4/2/2026
5
5555555
Danielle is incredible- so knowledgeable, kind, communicative, savvy, and got our deal done!
Michaela G.
Federal Way
WA
Date:
4/2/2026
5
5555555
How quick and smooth the overall process was.
Mario
Godley
TX
Date:
4/2/2026
5
5555555
Easy and quick communication and willingness to help.
Jacob
Hamilton
OH
Date:
4/2/2026
5
5555555
Lucas was responsive, knowledgeable, and easy to work with throughout the entire process. He moved quickly whenever timing mattered, and was always available to answer questions.
Brian Michael
Decatur
GA
Date:
4/2/2026
5
5555555
From start to finish, Ariana was constantly updating me on what was going on with my loan. She was very knowledgeable and very helpful.
Ashley
Hallsville
TX
Date:
4/2/2026
5
5555555
Geetesh and team made the refinancing experience very smooth for us. We loved working with Geetesh.
Grecia
Alexandria
VA
Date:
4/2/2026
5
5555555
Great communication, very intelligent and knowledgeable, made the whole experience much
Elijah Michael
Owings
MD
Date:
4/2/2026
5
5555555
Laura is amazing to work with!!
Nicole
Temple
TX
Date:
4/2/2026
5
5555555
Rob was on top of it and very helpful
Matthew
Blaine
MN
Date:
4/2/2026
5
5555555
Always communicated made sure all things needed was quickly taken care of and most importantly went up and beyond to make sure I got the house i was after
Gene Matthew
Gosport
IN
Date:
4/2/2026
5
5555555
She was amazing to work with and made everything super easy and fast!
Blake A.
Warren
IN
Date:
4/2/2026
5
5555555
Mike is a pleasure to work with.
Daniel
Mount Horeb
WI
Date:
4/2/2026
5
5555555
Ariana is very personable and eager to answer all questions! She is professional and kind .. her team is AMAZING!
Regan Bryse
Lindale
TX
Date:
4/2/2026
4
4444444
Effective communication and portal was useful
Susan
Vancouver
WA
Date:
4/2/2026
5
5555555
Rene, Kelly and Jenn all made the home buying process easy. they always answered my questions and quickly responded. would 100% recommend
Maredith A
Troy
NY
Date:
4/2/2026
5
5555555
Great person. Great team. Very knowledgable, efficient and professional.
John Barton
Montgomery
TX
Date:
4/2/2026
5
5555555
Lower intrest rate than we had. Also, compareing it to other companies. Your intrest rate was lowest. Was a quick turnaround on the re-Fi
Scott A
Aitkin
MN
Date:
4/2/2026
5
5555555
Ericka made the process so easy and was very clear on communication regarding the process and she made sure that we werent getting ourselves into an bad situation so we're very grateful for her
Nicole S
Lakewood
WA
Date:
4/2/2026
5
5555555
Steve initiated our loan process using state of the art technology to ensure our quick approval. His efforts in getting my VA entitlement back were impressive. Everything worked according to schedule. Steve certainly is top in their field.
David Odist
Fredericksburg
VA
Date:
4/2/2026
5
5555555
The team was very knowledgeable and kind.
Kathleen Marie
Marion
IN
Date:
4/2/2026
5
5555555
You went above and beyond for me.
Shana K
Mount Pleasant
UT
Date:
4/2/2026
5
5555555
Mike and his team are always a pleasure to work with. They will always be my go-to for any and all mortgages.
Gabriel
Marysville
CA
Date:
4/2/2026
5
5555555
Lou understood our finances and helped to pull together the most economically beneficial plan for us to purchase another house.
Tammy Annette
Milton
GA
Date:
4/2/2026
5
5555555
Good communication
Anthony J
Littleton
CO
Date:
4/2/2026
5
5555555
Ian was a pleasure to work with and was available throughout our refi and closing process. He always took a consultative approach but asing what we wanted to do, showing all the options available, and never being "pushy". His service and the Fairway tools and options they have available were simply better than the two other mortgage companies I worked with. I would highly recommend Ian and Fairway Mortgage to anyone else.
Thomas
Galveston
TX
Date:
4/2/2026
5
5555555
The process was streamlined and 'user' friendly, prompt, efficient and friendly!
Sherri L.
Albuquerque
NM
Date:
4/2/2026
5
5555555
I got a quick response to every question I had, Matthew made the whole process quick and painless!
Denise M
Canton
GA
Date:
4/2/2026
5
5555555
Jennifer was excellent through the entire process. She was earnest and affable, which don't always go together. Everything she asked for came with a thorough explanation of why it was needed or why we were doing something a specific way. Jennifer was never unavailable to us through the whole process. Whenever we contacted her replies were always almost immediate. We never doubted for a second that she was working for us and in our interest. We can honestly say we enjoyed the mortgage process because of her commitment and personality. We nev thought we would say that!!
Jeffrey
Bellefonte
PA
Date:
4/2/2026
5
5555555
Gina was responsive, informative, and always ready to answer our first time homeowners questions . love her!
Megan L
Lincoln
NE
Date:
4/2/2026
5
5555555
Luis was very quick to respond and was very helpful throughout the loan process. He was also happy to answer all of our many questions.
Zachary James
Tampa
FL
Date:
4/2/2026
5
5555555
The ease of signing all the documents, communication, and the welcomeness.
Courtney
Tallassee
AL
Date:
4/2/2026
5
5555555
Cole ded a great job of unobtrusively guiding us through the refinance process. He also nailed the timing.
Philip E
Edina
MN
Date:
4/2/2026
5
5555555
Everything was smooth, communication was excellent. Will recommend in the future 👍
Kyle
Surprise
AZ
Date:
4/2/2026
5
5555555
Jeremy kept me updated throughout the process. he really made it easy and stress free!
Cynthia L
Warner
NH
Date:
4/2/2026
5
5555555
You all have been outstanding—your advice has been consistently insightful and highly valuable.
Thet
Fort Wayne
IN
Date:
4/2/2026
5
5555555
I had an excellent experience working with Ella as my loan officer. She demonstrated a high level of professionalism, expertise, and attention to detail throughout the entire process. Ella took the time to clearly and thoroughly explain all the financial factors involved, including how the different amounts are calculated and what to expect at each stage. Her ability to break down complex information made everything much easier to understand and gave me confidence in the decisions being made. What stood out most was her thoughtful guidance in outlining the available options and helping me choose the best strategy for my specific situation. She was focused on finding the most efficient and beneficial solution, and her insights were incredibly valuable. I truly appreciate her support and would highly recommend Ella to anyone looking for a knowledgeable and dedicated loan officer.
Vladimir P
Portland
OR
Date:
4/2/2026
5
5555555
Our experience was a joy. It was quick and painless. Loved every moment of working with Monique
Jessica
Baton Rouge
LA
Date:
4/2/2026
5
5555555
Chad went above and beyond to make what seemed impossible at first a reality for us! He was always available to help and answer any questions we had through the process, and was so easy to work with. I will absolutely recommend Chad to friends and family!
Amanda Marie
Stow
OH
Date:
4/2/2026
5
5555555
Nicholle is the best! We've been workign with her for years. She is responsive, thorough, and helpful in so many ways.
Michael L
Sedona
AZ
Date:
4/2/2026
5
5555555
Donna and her team are very professional and we're very quick to respond to any questions we had. The whole process was seamless. Thank you all for making this an awesome experience for us Turners!!
Matthew Flynt
Walker
LA
Date:
4/2/2026
5
5555555
You kept things moving.
Paul H
Camano Island
WA
Date:
4/2/2026
5
5555555
Communication was great and expeditious!
Nicholas Joo Hun
Culpeper
VA
Date:
4/2/2026
5
5555555
Very helpful and patient especially with me being out of town
Sandra I
Colorado Springs
CO
Date:
4/2/2026
5
5555555
I appreciated Brad's commitment to transparency. Buying a home can be a very daunting and confusing process. I felt much more confident giving Brad my business after hearing how straight he was with the details, especially showing the numbers!
Robert Edgar Miles
Indianapolis
IN
Date:
4/2/2026
5
5555555
Garrett made all the difference, explained things well and responded quickly when I had questions.
Felicia
Valparaiso
IN
Date:
4/2/2026
5
5555555
Very responsive and proactive . Estimates were spot on No surprises at closing worked with us every step of process Recommend highly
Richard H
Waco
TX
Date:
4/2/2026
5
5555555
So responsive! Extremely helpful and knowledgeable, we truly felt like he was working in our best interest. Left the experience feeling as though we could be friends!
McKenzie J
Shelley
ID
Date:
4/2/2026
5
5555555
Hazel was there for us every step of the way!
Joshua
Conway
NH
Date:
4/2/2026
5
5555555
We had an amazing experience working with Mike Gool as our mortgage lender. From start to finish, he went above and beyond to make sure we secured our loan. Even when things got challenging, Mike never gave up—he worked tirelessly behind the scenes, explored every option, and kept us informed every step of the way. Thanks to his dedication and persistence, we were able to close the deal and purchase our family farm, something that means so much to us. We truly felt like he was in our corner the entire time. If you’re looking for someone who is knowledgeable, responsive, and genuinely committed to helping you succeed, we can’t recommend Mike enough!
WILLIAM O
Dittmer
MO
Date:
4/2/2026
5
5555555
Susan was very responsive and clear, it truly seemed like she was looking out for me and wanting the best for me!
Jacob
Leavenworth
KS
Date:
4/2/2026
5
5555555
Ben Ramirez and Fairway Mortgage made our home purchase an easy and pleasant experience . In 4 weeks we went from applying for a loan to approval and closing . There were no last minute requests for information. Ben and his team were proactive in their communication making this a stress free transaction. I would highly recommend Ben Ramirez and Fairway Independent Mortgage.
Thomas Craig
Tucson
AZ
Date:
4/2/2026
5
5555555
Answered any questions we had and responded ver quickly
Karsen
Watford City
ND
Date:
4/2/2026
5
5555555
Team was very helpful and answer questions quickly,
Richard Santos
Socorro
TX
Date:
4/2/2026
5
5555555
The process was simple and very smooth. The app/website interface were user friendly and allowed for simple document transfers and communication.
Marc
Holladay
UT
Date:
4/2/2026
5
5555555
Kim help me fixed my credit she sent me to the right people to do that. She always gets the job done even when it's stressful.
Ericka W
Hinsdale
NH
Date:
4/2/2026
5
5555555
You made this difficult time easy to deal with.
Daniel R
Joliet
IL
Date:
4/2/2026
5
5555555
Great communication overall great service very helpful
Manuel
Channahon
IL
Date:
4/2/2026
5
5555555
Communication and ease of process.
David Allen
Houston
TX
Date:
4/2/2026
5
5555555
Extremely responsive, friendly and you Feel like he is on your team & stays ahead of any issues.
Brett
Tulsa
OK
Date:
4/2/2026
5
5555555
Through ever hiccup during the process of buying our home Jenna was calm, she explained everything and made sure that we knew what was happening and why. She is absolutely amazing!
Philesha
Jacksonville
NC
Date:
4/2/2026
5
5555555
Brie made this home buying experience so smooth and easy, she has been with us through the entire process and was so helpful, I will always refer her because of how personable and understanding she is.
Justin
Harrisburg
PA
Date:
4/2/2026
5
5555555
Kept me informed of the progress. Always courteous and friendly. Patiently explained every thing.
Michael Eugene
Flowery Branch
GA
Date:
4/2/2026
5
5555555
Kathleen and her team were fantastic to work with. Kathleen was professional and efficient. She was easy to work with and always available for questions. It was a pleasure working with her.
MaryLou
Millis
MA
Date:
4/2/2026
5
5555555
Amazing, I will never use anyone else
Jeremy
Broken Arrow
OK
Date:
4/2/2026
5
5555555
The process of getting our home loan was very smooth and Tom was very communicative and quickly answered any questions that we had.
Kyle
Tempe
AZ
Date:
4/2/2026
5
5555555
Responsive, professional, knowledgeable, personable, overall a wonderful morgage broker
Jane
Williston
FL
Date:
4/2/2026
5
5555555
Pat Lenihan was a consummate professional in every sense of the word. He was extremely attentive, reliable, and he went out of his way to make ensure we were getting the best possible deal. I would never go anywhere else and he will be getting my recommendation to everyone who asks me.
Christopher D
Cranberry Township
PA
Date:
4/2/2026
5
5555555
The communication and how the process was simple and fast .
Mayra
Algonquin
IL
Date:
4/2/2026
5
5555555
Very personable staff, great explanations, and timely responses
Greta W
Geneva
IL
Date:
4/2/2026
5
5555555
Good communication and listened to
Christopher J
Geneva
IL
Date:
4/2/2026
5
5555555
Working with Fairway and Steve was a great experience. Always responsive, always willing to explain the process and explore options. We could not be happier and will defniitely recommend to others.
Nina
Washington
DC
Date:
4/2/2026
5
5555555
Communication was great and everyone made the process so easy.
Ryan
Franklin
IN
Date:
4/2/2026
5
5555555
very personable!
Amber Rae
Prescott
WI
Date:
4/2/2026
5
5555555
It was a painless effecient process every step of the way. Kudos to you and your team.
James R
Harrison
OH
Date:
4/2/2026
5
5555555
Garrett is an amazing loan officer and went above and beyond for me. He is completely transparent about everything through the process and keeps great communication as well. Doing a loan with Garrett is smooth and as great of a process as it gets. I'm very thankful for him and his team.
Andrew
Saint John
IN
Date:
4/2/2026
5
5555555
Tom, stay on top of things and always capt me informed of any updates.Our information that had changed. Very easy to talk to and work with. A Good man...
Edward J
Scottsdale
AZ
Date:
4/2/2026
5
5555555
Rob found alternitive solutions for our unique situation.
Todd
Saint Paul
MN
Date:
4/2/2026
5
5555555
Harriett and team were very responsive to my questions and got everything done in an expeditious manner. Thanks!
Robert Scott
Midland
GA
Date:
4/2/2026
5
5555555
Marina and her team were very thorough and took the time to explain the mortgage/closing process as well as answer any questions I had. I was a first time homebuyer and she made this process as seamless as possible for me. To add further, Marina was always readily available by email or phone if I needed to reach out. I appreciated her and her team's efforts!
Ambika
North Grafton
MA
Date:
4/2/2026
5
5555555
Great n helpful staff. I would recommend the mynatt group specifically Laura to all my friends. Thank u for all hard work n support through this process.
Richard
Eaton
IN
Date:
4/2/2026
5
5555555
Fast, professional and communicativ, a breath of fresh air compared to our previous lender
Zachariah James
Lytle Creek
CA
Date:
4/2/2026
5
5555555
Clear communication, stepwise progress graph, ease of document submission.
Holly Ann
Redmond
OR
Date:
4/2/2026
5
5555555
Melinda was so honest and upfront with me about everything. She was also so amazing at communicating with me and she even help alleviate a lot of anxiety that comes with purchasing a home. I will always recommend Melinda to anyone looking to purchase in the future!
Kristen
Alliance
OH
Date:
4/2/2026
5
5555555
Working with our lender was truly one of the best decisions we made during our home buying process. From the very beginning, she was not only knowledgeable and professional, but genuinely invested in making sure we succeeded. Buying a home can be overwhelming, especially with all of the moving pieces, deadlines, and financial pressure, but she made everything feel manageable and even reassuring. What really stood out was her ability to step in and deliver when we needed it most. We found ourselves in a situation where timing was tight and things could have easily fallen apart, but she handled it with calm confidence and urgency. She didn’t just do her job, she went above and beyond to make sure we were taken care of. There were moments where I truly don’t think we would have made it to closing without her persistence, communication, and willingness to advocate for us every step of the way. She was incredibly responsive, always available to answer questions, and never made us feel like we were just another file on her desk. Every explanation was clear, every update was timely, and every interaction felt personal. She made sure we understood what was happening and what to expect next, which gave us so much peace of mind during a process that can otherwise feel uncertain. Beyond her expertise, what made the experience so meaningful was how much she genuinely cared. You can tell when someone is just doing a job versus when they are truly invested in the outcome, and she absolutely falls into the latter. She celebrated the wins with us, reassured us during stressful moments, and ultimately helped make what could have been a chaotic experience into something incredibly positive. Because of her, we are now in our new home, and we couldn’t be more grateful. This wasn’t just a transaction, it was a huge milestone for our family, and she played a critical role in making it happen. I would recommend her without hesitation to anyone looking for a lender who is not only highly skilled, but also compassionate, responsive, and truly dedicated to her clients. If you are looking for someone who will go above and beyond, communicate clearly, and fight to get you to the finish line no matter what obstacles come up, she is the one you want on your team.
Kayla Jordann
Severance
CO
Date:
4/2/2026
5
5555555
She made it very simple and added the personal touch that made it easy to work with her and Fairway.
Marshall O
Meridian
ID
Date:
4/2/2026
5
5555555
Quick response time. Pleasant experience
Michelle
Buckeye
AZ
Date:
4/2/2026
5
5555555
Mr. Pessolano and his team were very responsive and easy to work with. Thank you so much for what you do, I appreciate you.
Rolando V
Bostic
NC
Date:
4/2/2026
5
5555555
My wife and I met MelIssa about midway through our home buying process. I know that might sound crazy. She took over after we had our realtor and lender stop working with us for multiple reasons. She could not have been more effective, easy to work with, or tenacious. She really saved the day and our deal! I will be recommending her and her services to anyone I know who needs them in the future.
Cole Leighton
Severance
CO
Date:
4/2/2026
5
5555555
Prompt attention to my application and the entire proce
David M
Hamlin
TX
Date:
4/2/2026
5
5555555
Clear and immediate communication made us feel very comfortable with everything during the entire process.
Nicolas
Somerset
MA
Date:
4/2/2026
5
5555555
Everyone's responsiveness.
Linda Marie
Somerset
MA
Date:
4/2/2026
5
5555555
Our family received the best customer service ever.
Chine A.
Upper Marlboro
MD
Date:
4/2/2026
5
5555555
The hardwork you put in
Patrick
Seale
AL
Date:
4/2/2026
5
5555555
The process was easy, fast and efficient.
Leslie
Spring
TX
Date:
4/2/2026
5
5555555
Great communication the hole time. She was quick to respond to any questions we had
Darel
Alexander
ND
Date:
4/2/2026
5
5555555
Clear communication. Feel cared for in Rob finding a good opportunity for me and letting me know about it. Friendly service.
Christine
Missoula
MT
Date:
4/2/2026
5
5555555
your professional staff was awesome to work with
Raymond P
Watkinsville
GA
Date:
4/2/2026
5
5555555
Excellent support throughout the entire process from start to finish with full transparency of outcomes.
Jayasimhan
Eden Prairie
MN
Date:
4/2/2026
5
5555555
John, Shelly, and Jessie are all great to work with. They explain every step, kept things moving, and made things move to get our home closed on time.
Jeremy
Prattville
AL
Date:
4/2/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
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