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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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Communication was great throughout the entire process! Josh is very knowledgeble and has a great understanding of the different loans and options available to fit my needs. The process was efficient and we closed on schedule! Will definitely be recomending!
Kevin
League City
TX
Date:
6/4/2025
5
5555555
Mike was very informative, friendly, and easy to talk too. My girlfriend and I just bought our first home and Mike made the process very easy for us.
Garrett
Cambridge
MN
Date:
6/4/2025
4
4444444
Process was easier than last home and time frame for getting done worked out.
Edward
Burleson
TX
Date:
6/4/2025
5
5555555
Diane is greatly focused and doesnt try tp pressure or sell you. She made it very pleasant for my wife and I and would highly recommend her to anyone looking into refi or home buying, her experience makes all the difference
Patrick J
Salisbury
MA
Date:
6/4/2025
5
5555555
Kathy is great! I would definitely recommend her to anyone looking for financing.
Kamala M
Houston
TX
Date:
6/4/2025
5
5555555
During the entie process Liz, very clear and committed to everything to the best of her ability. She put in her best efforts to make sure that the loan is approved smoothely.
Fazal
Concord
CA
Date:
6/4/2025
5
5555555
Very responsive and easy to work with !
Connor
Parkville
MO
Date:
6/4/2025
5
5555555
Candice was so easy to work with from the very beginning. She always took my calls and texts even after hours and during weird hours. She explained everything to us in a way that we could understand. She is very personable and a great person!
Christy Marie
Kilgore
TX
Date:
6/4/2025
5
5555555
Nick was always available to answer my many questions!
Louise
South Ogden
UT
Date:
6/4/2025
5
5555555
Having a team that walked us through every step and always made sure we understood what was going on. We were given a time line as well which was helpful to make sure we had things set up!
Erica Lynn
Batavia
OH
Date:
6/4/2025
5
5555555
Great communication and great folks!
Christopher
Birmingham
AL
Date:
6/4/2025
5
5555555
Given a lot of help along with information provided quickly & accurately.
Mose
Grand Prairie
TX
Date:
6/4/2025
5
5555555
Very informative and patient. Excellent customer experience.
Rodney
Stone Mtn
GA
Date:
6/4/2025
5
5555555
I really appreciate you taking the time to talk me through the home loan process and address all of my concerns. It really helped to make first-time home buying a little less stressful and
Karen
Warrensburg
MO
Date:
6/4/2025
5
5555555
Tyler was super easy to work with and was always on top of everything. If I had a question about anything he was super responsive and always willing to answer.
Austin
Charlotte
NC
Date:
6/4/2025
5
5555555
The whole process was smooth and overall stress-free. Laura and her team communicated with me every step of the way and I feel like my needs were their number ine priority. This will be my second loan with Laura as my loan officer and I would choose her again if the opportunity comes.
Claudia Mariana
Belton
TX
Date:
6/4/2025
5
5555555
Mike and Iman , were thorough, kept me updated throughout the process. Both were professional and courteou!
Jacqueline
Culpeper
VA
Date:
6/4/2025
5
5555555
Communication and knowledge
Andre Luis
Haslet
TX
Date:
6/4/2025
5
5555555
Quick responses to questions very friendly knowledgeable
Lori
Kaufman
TX
Date:
6/4/2025
5
5555555
Very fast work and great hospitality
Reyna
Omaha
NE
Date:
6/4/2025
5
5555555
Great communication throughout the entire pricess process. Great at explaining the terms of contract in a language that was easlily understood.
Dallas T
Zachary
LA
Date:
6/4/2025
5
5555555
Had many questions and everyone was able to answer for me and quick as well.
Jessica
Denver
CO
Date:
6/4/2025
4
4444444
to be honest lender and real estate agent werent on the same page toward the end of the process and made it much harder for me as the buyer trying to get everything in order .
Barbara I
Lexington
NE
Date:
6/4/2025
5
5555555
Knowledgable and friendly
Glenn Brian
Oceanside
CA
Date:
6/4/2025
5
5555555
Shawn was a huge help, can't thank him enough to get though this whole process!
Robert
Phoenix
AZ
Date:
6/4/2025
5
5555555
Smooth transition from one loan officer to another
Kristine
Centennial
CO
Date:
6/4/2025
5
5555555
Everyone was incredibly friendly, helpful, and attentive. Chris and I asked for a quick closing and the team made that happen! Ed, Neely, and Chris were quick to respond to every email, text, and phone call. We were so fortunate to have everyone's support throughout the loan process!
Catherine
Austin
TX
Date:
6/4/2025
5
5555555
Honestly the whole team at fairway was very quick to communicate and broke down all of our options in a way that was easy to understand. At no point did I feel pressured to make any decisions, which is not true for other mortgage conpanies I spoke to previously.
Rachel
Atlanta
GA
Date:
6/4/2025
5
5555555
Communication was always spot on. Also great guidance from both Laura and Tanja.
Henry A
Killeen
TX
Date:
6/4/2025
4
4444444
At no point did we feel our uncertain of our next steps . Great communication across the board.
Marvin Grant
Green Cove Springs
FL
Date:
6/4/2025
5
5555555
With the help of Anita and her Team we were able to purchase our new family home. Thank You!
Anthony R
Antioch
CA
Date:
6/4/2025
5
5555555
Great advice!
Marguerite
Providence
RI
Date:
6/4/2025
5
5555555
Everything went very smoothly.
Ilona
Cary
NC
Date:
6/4/2025
5
5555555
Very smooth and quick process. Every questions was CLEARLY answered.
Efraim
Gladstone
MO
Date:
6/4/2025
5
5555555
Greta communication, fast responses, and over all great people to work with.
Armando
Crystal Lake
IL
Date:
6/4/2025
5
5555555
Miranda's extreme patience with me when obstacles presented themselves.
Zike Allen
Springfield
MA
Date:
6/4/2025
5
5555555
simple process and like the option of keep the loan with fairway vs selling it out. Also the total closing cost are relatively higher than other mortgage providers.
Prudhvi Vishnu Vardh
Pike Road
AL
Date:
6/4/2025
5
5555555
Audrey and her team were so easy to get ahold of with any questions. They were quick to respond and easily accessable to walk through the details of any forms.
Jennifer
Amarillo
TX
Date:
6/4/2025
5
5555555
This whole experience was wonderful and Don made sure everything went smoothly.
Luis E
Hanover
MD
Date:
6/4/2025
5
5555555
Works quick and professionally
Jose L.
Bellmawr
NJ
Date:
6/4/2025
5
5555555
I was treated like family during my entire transaction . If I could hug Barb I would she was so helpful and patient for the whole process .
Breanne E
Jeannette
PA
Date:
6/4/2025
5
5555555
We liked the personal care and very fast service for getting our loan.
Sue A
Lawrence
KS
Date:
6/4/2025
5
5555555
Purchasing a home doesn't happen very often through a lifetime so it's easy to get overwhelmed especially when you're also juggling everyday responsibilities. When we embarked on looking for a home, some of our biggest concerns (other than finding one that we like) didn't even include things like finding the right people to guide you through the financial aspect of home buying. Once we began to understand the number of things that needed to happen to keep the process rolling forward, it was overwhelming. It's hard to keep up with all of it! Some items required immediate action, others were processes we needed to start in advance because it could take longer, and others were weeks out into the future. April did a wonderful job in making sure we were always ready for the next step. I don't think customer service can be overstated. She was always available to talk us through our concerns and admittedly simple questions with all of the patience in the world. I've talked to her after-hours on so many occasions and never once was it an unpleseant conversation. She was always kind, professional, and graceful in the conversations we had. I'm not sure how many people in the industry are willing to make chatrooms with you and your family and just be so approachable and available. Thank you so much for the guidance and helping us feel so grounded! April and her team really made a wonderful experience for us!
Samuel
Cumming
GA
Date:
6/4/2025
5
5555555
I really appreciated Drew's honesty with his recommendations and for keeping me informed on the things I prioritized. He was also very accessible a text or call away, specially the phone calls.
Jose Luis
Lithia
FL
Date:
6/4/2025
5
5555555
You made us feel comfortable and explained things along the way. 😁
Tonya
Burleson
TX
Date:
6/4/2025
5
5555555
Mark is incredibly knowledgeable and resourceful. He was able to find creative loan solutions that worked within my constraints without ever compromising transparency. He explained every step, every term, and every number in a way that made sense, empowering me to make informed decisions without feeling overwhelmed. When challenges came up—be it documentation issues, underwriting delays, or moments of doubt—Mark stayed steady, proactive, and communicative. He was always available when I had questions and provided reassurance backed with facts and options. I was impressed with Mark's dedication, I never felt like I was just another client on his list. He genuinely cared about getting me into the right loan for the right home. When my loan was approved, I wasn’t just grateful—I was genuinely in awe of the care and professionalism Mark had shown. He turned what could have been a stressful and discouraging process into a hopeful and successful journey. I now have a home that fits my needs and my budget, and I credit so much of that to Mark’s hard work and commitment.
Joshua
Enumclaw
WA
Date:
6/4/2025
5
5555555
Smooth process and great service throughout the applicatio.
Lizett
El Paso
TX
Date:
6/4/2025
5
5555555
Working with Darrin was an absolute dream. His excellent communication and prompt assistance made every part of the process stress-free. Questions were answered instantly, always keeping me informed and never to be left in the dark. Darrin and his team genuinely make you feel like a top priority. They are truly exceptional!
Trey
Grand Junction
CO
Date:
6/4/2025
5
5555555
availability and knowledgeable
J Bradford
Reno
NV
Date:
6/4/2025
5
5555555
Tony provided expert level knowledge of the mortgage process and was always open to educate us on all of our questions. Tony and team's willingness to help was very much appreciated by us as first time home buyers. Cannot recommend Tony enough.
Nicolas M
Sewell
NJ
Date:
6/4/2025
5
5555555
Simple, easy and quick. Also very easy to communicate.
Jerry T
Vestavia Hls
AL
Date:
6/4/2025
5
5555555
Stephanie was quick and professiona!
Stephanie
Fort Wayne
IN
Date:
6/4/2025
5
5555555
Jeremy was knowledgeable and always available to us for our needs and
Kyle Christopher
San Tan Valley
AZ
Date:
6/4/2025
5
5555555
Heather was fantastic and easy to work with. She was quick and able to answer any question at anytime day or night. Was transparent and always tried her hardest to keep us informed and set up for success.
Jordan Thomas
Whiteland
IN
Date:
6/4/2025
5
5555555
overall communication between Jim, Jessica, and the lawyers make it real
Joshua
Zion
IL
Date:
6/4/2025
5
5555555
Just the whole process and how everything was done at a fast pace and it was a really great experience
John
Denham Spgs
LA
Date:
6/4/2025
5
5555555
Shad was quick to reply, answered questions, put us at ease as first time homebuyers
Veronica
Belton
MO
Date:
6/4/2025
5
5555555
His Friendly and wisely way to advise us was great!
Brando D
Cleveland
OH
Date:
6/4/2025
5
5555555
Michael kept us informed throughout the entire process. He is wonderful.
Deborah
Boca Raton
FL
Date:
6/4/2025
5
5555555
Constant attention to us and to detail
Bruce C
Boca Raton
FL
Date:
6/4/2025
5
5555555
Jacob is the man and I appreciate everything he did throughout this process.
Daniel
Valdosta
GA
Date:
6/4/2025
5
5555555
Jen was incredibly kind, professional, and made herself available to answer all of our questions. Homebuying is notoriously stressful, but Jen made it so much easier. We enjoyed working her.
Charlotte
State College
PA
Date:
6/4/2025
5
5555555
Garett was extremely professionable, patient, knowledgeable and responsive throughout theis entire process. He answered every question we had with lightning speed, gave us updates and all information we needed to solidify our mortgage rate.
Jason
Uxbridge
MA
Date:
6/4/2025
5
5555555
Carolyn went above and beyond to answer our questions and guide us through the process. Her kindness and professionalism truly set her apart and were the key reasons we chose to work with Fairway.
Elizabeth Rachel
Flower Mound
TX
Date:
6/4/2025
5
5555555
Aaron's communication, kindness, and competency gave me hope and assurance that we would get the financing we needed to close on our new home. It was especially nerve wracking as a self-employed business owner who was let do by lenders in the past.
Scott
Chicago
IL
Date:
6/4/2025
5
5555555
Bryant was very easy to work with. He was very informative and detailed
Dawn
Fortville
IN
Date:
6/4/2025
5
5555555
His communication and punctuality with any questions are confusion regarding this process. It was so easy
Cody
Newnan
GA
Date:
6/4/2025
5
5555555
Steve was very pleasant to work with and made the entire process seamless.
Anthony
Newark
OH
Date:
6/4/2025
5
5555555
Communication and education and making It feel so personal
Danielle
Mableton
GA
Date:
6/4/2025
5
5555555
Mike is the absolute best in explainin, plannin, and executing the most amazing plan for an individual need.
Shayan
Vienna
VA
Date:
6/4/2025
5
5555555
Attentive, efficient, responsive, respectful courteous friendly
Eduardo R
Duncan
SC
Date:
6/4/2025
5
5555555
Ginny was great with communication throughout the lending process. She was helpful with any questions we had and prepared us well for each step of the process.
Jennifer
Chicago
IL
Date:
6/4/2025
5
5555555
Fast, easy, very communicative, great guy
William
Nicholson
GA
Date:
6/4/2025
5
5555555
Daniel was very understanding and helpful throughout the whole process. Whenever we had questions he would explain everything. This whole process went smoothly and less stressful because we had Daniel there to walk us through things and keeping us updated.
Keston
Mannford
OK
Date:
6/4/2025
5
5555555
Very helpful staff and very easy to communicate with
Tyler
Camden
OH
Date:
6/4/2025
5
5555555
Ease of communication, always keeping us updated. Rusty is easy to talk to and made the process easy.
Melissa Dawn
Sheridan
AR
Date:
6/4/2025
5
5555555
quick response time to questions and frequent updates
Nichole
Chisholm
MN
Date:
6/4/2025
5
5555555
Heather Mosley was excellent . She kept me informed and updated on everything. will recommend her to anyone looking for a loan.
Lanell
Waco
TX
Date:
6/4/2025
5
5555555
Great communication! Responded to all of our questions very quickly! Overall it was an easy and smooth transaction.
Matthew
Shawnee
KS
Date:
6/4/2025
5
5555555
Very responsive; clear and thorough when explaining process.
Mary Frances
Red Wing
MN
Date:
6/4/2025
5
5555555
Very professional, kind and reassuring through every step!
Marianne
Mckinleyville
CA
Date:
6/4/2025
5
5555555
Amanda was available with any questions and Ryan was quick with responses and requests.
James
Dayton
OH
Date:
6/4/2025
5
5555555
How easy it was and JP's response time was excellent.
David A
Monroe
GA
Date:
6/4/2025
5
5555555
Malcolm and Chaz made this a easy trusting transaction for me. Malcolm contacted me personally every step of the way. He navigated me through things I didn't understand. He was more than Great He's Awesome. I will definitely recommend Him and Fairway Mortgage to everyone I know.
Allen
Baltimore
MD
Date:
6/4/2025
5
5555555
Subject matter expertise, excellent communications and response time, clear plans on how to proceed sequentially and logically.
Bob
Brooklyn Park
MN
Date:
6/4/2025
5
5555555
Clear communication, excellent email response time, and ability to be open and honest
Caitlin McVay
Boone
NC
Date:
6/4/2025
5
5555555
Super helpful and informative . I really appreciated all the help on my refi and the advice for my husband .
Heather
Glendale
AZ
Date:
6/4/2025
5
5555555
Steve and his team were always patient , available, and knowledgeable. I found every interaction to be a pleasant one , and always felt appropriately informed to make decisions.
Nicholas
Carlsbad
CA
Date:
6/4/2025
5
5555555
profecional honesto amable con un buen equipo gracias
Ethel P
Philadelphia
PA
Date:
6/4/2025
5
5555555
The process was smooth, communication was great, and I felt like everyone was in the loop.
Brianda Juliana
Tooele
UT
Date:
6/4/2025
5
5555555
Rick was so helpful during our mortgage process and got us the best rate possible. he was a great communicator and responded to us in a friendly manner .
Cameron Marley Cole
Grand Junction
CO
Date:
6/4/2025
5
5555555
The personal commitment to make sure I received exactly what I needed and the communication throughout the process
Dianna
Spartanburg
SC
Date:
6/4/2025
5
5555555
Great to work with answers anytime at the office or not
Dustin L
Brainerd
MN
Date:
6/4/2025
4
4444444
The online signing made it fast come closing day
Shane
Gridley
CA
Date:
6/4/2025
5
5555555
good communication
Adam
Salt Lake City
UT
Date:
6/4/2025
5
5555555
Mindy always take care of us in a timely manner with a smile on you face. Mindy is a fa communicator and keeps us informed on where we are in the loan process. A nice and honest person .
Steven C
Greendale
IN
Date:
6/4/2025
5
5555555
The communication, the service, the willingness to help, to make my entire first home purchase more comfortable and easy
Marcellino
Hereford
TX
Date:
6/4/2025
5
5555555
From the first time I called you answered right away, answered all my questions and made me feel heard and understood. I had a not so great experience with another company and almost gave up but you helped give us hope. Your self as well as your team was on top of everything down to the last hour. You also referred me to the best realtor I could have ever hoped for. Thank you for all of your help.
Arianna Dominique
Avondale
AZ
Date:
6/4/2025
5
5555555
The step by step process the immediate responses and time spent answering all our questions. I am so grateful we had the Fairway team through the home buying process
Sheyenne Marie
Cheyenne
WY
Date:
6/4/2025
5
5555555
We are so thankful for all the help and clear communication throughout the whole process. The gift basket was also the absolute kindest gestur!
Amanda
Rogers
MN
Date:
6/4/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers