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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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Melody was always very responsive, worked hard for us and had great advice all the way around. It was a great experience working with her and app everything she did for us.
Adam D
Glens Falls
NY
Date:
8/22/2025
5
5555555
Peter was very helpful and responsive if we had questions. He made this process very easy for us and we appreciate his hard work!
Jessica
Coupeville
WA
Date:
8/22/2025
5
5555555
The communication back was fantastic. All my questions were answered and responded to very quickly.
Alexander
Oregon
WI
Date:
8/22/2025
5
5555555
The communication it good and fast respond
Fatma Mohamed
Glendale
AZ
Date:
8/22/2025
5
5555555
Dave was amazing and worked atound my schedule and days off.
Debbi
Canton
OH
Date:
8/22/2025
5
5555555
Good communication and very nice people.
Stacey
Pleasant Valley
NY
Date:
8/22/2025
5
5555555
Melissa was easy to talk to and made herself available whenever we called or emailed. She helped me get the best rate and explained everything about it. I had a lot of questions and she had all the answers.
Barrett
Casa Grande
AZ
Date:
8/22/2025
5
5555555
Jerry Milnar and their team provided a fantastic experience. From the first call, they were knowledgeable, responsive, and patient. Their clear and honest communication throughout the process was appreciated. They made the home-buying journey easier and less stressful. They come highly recommended
Hector
Schaumburg
IL
Date:
8/22/2025
5
5555555
The way you explained the whole process and how you assisted me with any questions I had
Anthony Diaz Alberti
Boynton Beach
FL
Date:
8/22/2025
5
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We received information as soon as possible, agent was always in touch a d very pleasant
Rebecca
Leicester
MA
Date:
8/22/2025
5
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Very pleasant to work with and we lover being able to see in the app exactly where the loan process was at.
Jona Jean
Fruita
CO
Date:
8/22/2025
5
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Dana and her team were very informative and easy to work with. The process was clear and the online portal made gathering documents and performing signings quick, secure, and easy. Most importantly, it was a pleasure to work with Dana. She is knowledgable, and very responsive.
Thomas A
Highlands Ranch
CO
Date:
8/22/2025
5
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John and his team were great in communicating through every step of the process!
Frederick R
South Windsor
CT
Date:
8/22/2025
5
5555555
Robin have great understanding of her fild. She is able to answer all questions I have and able to solve all the issues I have .She is very helpful and supportiv. Thank you Robin. Wish you a great career ahead. Thank you once again. Regards, Niranjan Maskey and Family.
Niranjan
Allenstown
NH
Date:
8/22/2025
5
5555555
Communication was amazing! it was a rough road to get closed & ready to go but i I felt very supported in doing so
Cheyanne Marie
Manchester
NH
Date:
8/22/2025
5
5555555
Nick was absolutely wonderdul so helpful and knowledgeable highly recommend
Diane Carol
St Charles
IL
Date:
8/22/2025
5
5555555
Very easy to work with. Gave good advice and very responsive.
Erinn Rae
Tucson
AZ
Date:
8/22/2025
5
5555555
Quick, Easy, and responsibe to all questions!
Mohammad
Rockaway
NJ
Date:
8/22/2025
5
5555555
Diann, is the utmost professional. She is detail oriented, knowledgeable and efficient.
Frances J
Methuen
MA
Date:
8/22/2025
5
5555555
Knowledge of how to navigate the details to make things work. I don't have time to do much legwork, and I was asked for what was needed and when I had questions the answers were given.
Patrick
Cascade
ID
Date:
8/22/2025
5
5555555
Overall communication was swift, even during off-hours.
Trevor
Round Rock
TX
Date:
8/22/2025
5
5555555
Worked hard to ensure we closed. We had rush to finish
John
Gahanna
OH
Date:
8/22/2025
5
5555555
I had the pleasure of working with Ken as my loan officer, and the experience was outstanding. From the very beginning, Ken was professional, approachable, and genuinely invested in helping me navigate the process. What really stood out was his reliability and responsiveness. Anytime I reached out, Ken followed up quickly with clear answers. He also guided me through the paperwork and timelines seamlessly, which made the entire process smooth and stress-free.
Toritseju
Katy
TX
Date:
8/22/2025
5
5555555
Bryan and his entire team were very responsive, clearly communicated our best options and were helpful throughout the entire process. They went above and beyond to help in areas that others wouldn't normally do. They have outstanding ethical standards and I will continue to use them for any further need as I am now a 2nd time client. I have no reason to look elsewhere for my Lending needs. Fairway Mortgage feels like they're family and I know they have my best interests always.
Dana M
Twain Harte
CA
Date:
8/22/2025
5
5555555
Communication is on point! This team is efficient and the process was clearly laid out.
Steven T
Indianapolis
IN
Date:
8/22/2025
5
5555555
It wasn't painful. That's about the best you can hope for during the mortgage process. We appreciate that.
Brian A
Harrisburg
PA
Date:
8/22/2025
5
5555555
I enjoyed the quick communication between Jamison, myself and his loan partners. only thing I would've enjoyed was maybe jamison being apart of my closing appt But other than that it was a great experience
Sydney
Hartford
WI
Date:
8/22/2025
5
5555555
He worked hard for us and answered all our questions. He did everything that he could to make sure we were set and ready to go.
Audrey
Flippin
AR
Date:
8/22/2025
5
5555555
Up front, good advice, great communication
Teodoro
Claremont
CA
Date:
8/22/2025
5
5555555
Kelly has been awesome in every house that I have purchased the last few years. I have no reason to look anywhere in the future and I plan on reffering anyone I come across to her. Her and the whole team are fantastic!
Francis
Topeka
KS
Date:
8/22/2025
5
5555555
Communication , efficiency , super fast, kind!
Stella L
Howard
OH
Date:
8/22/2025
5
5555555
We have a great relationship with your branch! Thank you for everything!
Melissa Dawn
Mexia
TX
Date:
8/22/2025
5
5555555
Honesty, transparency, kindness, tenderness, diligence, persistence, good timing. Overall, everything was perfect. We couldn't ask for her a better experience.
Edin Adgusto
Mesa
AZ
Date:
8/22/2025
5
5555555
Communication and speed
Tom
Herman
PA
Date:
8/22/2025
5
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Elizabeth is extremely responsive, patient, forthcoming and ethical in her practice. We had a wonderful experience as first time home buyers and it's all thanks to the team of wonderful people we had working with us!
William
Denver
CO
Date:
8/22/2025
5
5555555
Eric was very resposnive and on top of things from start to finish. He went above and beyond and made the process and painless as possible.
Adam
Wantagh
NY
Date:
8/22/2025
5
5555555
Very good system for document collection, smooth approvals process, good communications
Paul Joseph
Tucson
AZ
Date:
8/22/2025
5
5555555
Kim asked us what we wanted. This seems simple but it saved us time and money.
Jennifer
Olympia
WA
Date:
8/22/2025
5
5555555
Sabina was amazing! She worked quickly, communicated clearly, and kept me updated from start to finish. The process was smooth and much faster than I expected. I’m very grateful for their professionalism and efficiency.”
Pema
Middletown
PA
Date:
8/22/2025
5
5555555
The communication was great and consistent. And Ericka provided absolute clarity in grey areas. Made the step easy!
Naheem
Commerce City
CO
Date:
8/22/2025
5
5555555
great communication
Isai
Minneapolis
MN
Date:
8/22/2025
5
5555555
David's communication was wonderful. He explained the process in detail and answered all questions I had from beginning to end. Thank you!!
Lisa Chase
Chipley
FL
Date:
8/22/2025
5
5555555
For trying to find a house Kelly help us with the selection of house that we need more of
Elijah
Topeka
KS
Date:
8/22/2025
5
5555555
Communicatio, cooperation , friendly
Andrew Blake
Morris
IL
Date:
8/22/2025
5
5555555
You were very approachable, timely response, and you just seem such a good gentleman. When I talked to you over the phone and met you in person. I really felt I could trust this man. I am new to the country, and I have never dealt with a mortgage, but you led the process so smoothly for us. Being trustworthy is the big character for me doing a business with any one, you are one of the those I can trust.
Khim Prasad
Boone
NC
Date:
8/22/2025
5
5555555
attention to detail after dealing with diffucul from estate attorney
Douglas
Friendship
ME
Date:
8/22/2025
5
5555555
Tiffany! Accessible, highly responsive, warm...just the BEST!
Kelly
Bella Vista
AR
Date:
8/22/2025
5
5555555
Thank you ......
Oday
Boise
ID
Date:
8/22/2025
5
5555555
I cannot say enough great things about my experience working with Tim Streets at Fairway! From start to finish, the entire process of purchasing my new home was smooth, stress-free, and honestly phenomenal. What stood out the most was their communication - they were always clear, proactive, and kept me informed every step of the way. Anytime I had a question, big or small, I received a prompt and thorough response that made me feel confident and supported. Their promptness was unmatched. Deadlines were met with ease, documents were handled quickly, and everything moved along seamlessly without me ever having to worry about delays. Tim's team as a whole was absolutely wonderful to work with. Every interaction felt professional, caring, and genuinely invested in helping me succeed. They made what could have been an overwhelming process feel simple and even exciting. I would recommend them to anyone looking for a lender who goes above and beyond in every aspect. Thank you Tim & team!!
Emily
Indianapolis
IN
Date:
8/22/2025
5
5555555
You led me in the right direction every step of the way. Thank you, Aaron!
Allison
Saint Louis Park
MN
Date:
8/22/2025
5
5555555
The team was transparent, the process was simple, and the time to completion exceeded my expectations.
Curtis
Bristow
VA
Date:
8/22/2025
5
5555555
All the work the team did in the timeframe that we need was awesome. Would like to thank them all.
Darrell F
Kilgore
TX
Date:
8/22/2025
5
5555555
Tu trato, eres muy paciente muy servicial y siempre contestabas todas mis preguntas y sobretodo muy profesional.
Karla Ivonne
El Sobrante
CA
Date:
8/22/2025
5
5555555
Everything from beginning to ending
Eloy
Grand Island
NE
Date:
8/22/2025
5
5555555
The level of service and communication were unparalleled...Mr. Lewis was impeccable...
Nelson Gerard
Baltimore
MD
Date:
8/22/2025
5
5555555
communication was great
Austin
Jamestown
ND
Date:
8/22/2025
5
5555555
Tiffany and her team always make an incredibly complicated process seem easy. We are thankful for her expertise.
Tosha
Russellville
AR
Date:
8/22/2025
5
5555555
After a couple years of trying to get to this point im finally here and you've been by my side the whole way. I could not appreciate your resil and tenacity more! Thank you Denver and your team at fairway for sticking by my side all this time to get me here. I could not have done it without you.
Isabel Gabriela
San Diego
CA
Date:
8/22/2025
5
5555555
Ericka did an amazing job breaking everything down in a way that we could understand and felt good about. The home buying experience is incredibly intimidating and confusing as first time buyers, but Ericka was so patient with us. Her honesty and transparency about the process was what really made us decide to move forward and take the leap, and I am so thankful to Ericka that we did.
Kennesha K
Spanaway
WA
Date:
8/22/2025
5
5555555
The communication was consistent, any and all questions were answered, just man overall great experience
Miranda
Amarillo
TX
Date:
8/22/2025
5
5555555
Had a great experience working with Seth. The communication through the process was great. Seth was always availabel for any questions we had.
Megan
Saluda
NC
Date:
8/22/2025
5
5555555
The entire process was impressively quick and seamless. Michelle was exceptionally communicative, guiding me through each step and addressing all of my numerous questions with patience and clarity. Her support made all the difference.
Irshe
Colorado Springs
CO
Date:
8/22/2025
5
5555555
You listened and explained the process clearly. You were timely and professional. Thank you for making the process so easy.
Kenneth
Knob Noster
MO
Date:
8/22/2025
5
5555555
The communication, responsiveness and ability to answer any and all questions were great.
Joshua Dehn
Yulee
FL
Date:
8/22/2025
5
5555555
Phil works fast and is thorough. Has the patience to answer all my questions
Austin L
Lemont
PA
Date:
8/22/2025
5
5555555
Jordan is amazing
Angela
Iowa Falls
IA
Date:
8/22/2025
5
5555555
Speed, efficiency, accuracy!
James J
Belton
TX
Date:
8/22/2025
4
4444444
Moved quickly, explained things well when
Matthew L
Wethersfield
CT
Date:
8/22/2025
5
5555555
Mike was very responsive and work collaboratively with my agent and me to address all questions, concerns and had my closing on the date originally targeted
Debie Poorshotama
Kernersville
NC
Date:
8/22/2025
5
5555555
From start to finish, our experience was top notch. It was easy to work with Fairway, as there was constant communication and we were able to call and have Jennifer walk us through things we didn't understand right away. Thank you so much!
David M
Weatherford
TX
Date:
8/22/2025
4
4444444
Great communication.
Eric Joseph
Coon Rapids
MN
Date:
8/22/2025
5
5555555
After having to change lenders due to them not being attentive to our loan( at least it seemed that way to us), we went to David, and got excellent service, quick responses to questions, and everything went very smoothly!
Gregory J
Ocala
FL
Date:
8/22/2025
5
5555555
You and Angie or course! Y'all stayed on top of everything and got me the house of my dreams. And i really appreciate y'all's hard work!
Kara Ann
Arkadelphia
AR
Date:
8/22/2025
4
4444444
Good communication and fast response. Everything was satisfactory
Christopher
Aurora
IL
Date:
8/22/2025
5
5555555
Emily is great.!
Jose Tomas
Annapolis
MD
Date:
8/22/2025
5
5555555
Really solid explanations of what to expect and when
Christopher Charles
Seattle
WA
Date:
8/22/2025
5
5555555
Mike was on top of everything throughout the process. He made sure that I was kept up to date. Much appreciated! He made my first morgage experience much less confusing than it might have been.
Gary
Rochester
NY
Date:
8/22/2025
5
5555555
Quick refinance
Deborah Kay
Cornville
AZ
Date:
8/22/2025
5
5555555
Dave was fast, professional, and friendly. I have nothing to say he could improve on. He was great.
Angela N
Arlington
WA
Date:
8/22/2025
5
5555555
I think you know this already, but you're a magician! I truly don't believe that we would've closed on our home without you and your team. My only regret is not starting with you all.
Kirsten
Maumelle
AR
Date:
8/22/2025
5
5555555
The communication was excellent and the sincere understanding of the situation when requests for information got a little frustrating for use. The requests were of course out of Michele's control but the understanding of our frustrations was appreciated
Shawn M
Hanover
PA
Date:
8/22/2025
5
5555555
Everything from A to Z was just amazing.
James
Palm City
FL
Date:
8/22/2025
5
5555555
Easy process, good comunication.
Steven
Beverly Hills
FL
Date:
8/22/2025
5
5555555
The constant communication, thoroughness and follow through of Roman, and ability to answer any questions along the way and guide us throughout the new confusing process!
Ariel Elizabeth Pico
Tucson
AZ
Date:
8/22/2025
5
5555555
Don't know where to start. Excellent communication, politeness, organized, friendly, knowledgeable, and very patient. Dealing with Angies's team was the best part of buying a home. Will definitely use on next purchase and reccomend to everyone. Was very impressed with the Fairway Connect service too. Wish Angie and her team great success. Thank you for all you did for me.
David Scott
Middletown
IN
Date:
8/22/2025
5
5555555
Great communication from Forrest and the team . Forrest is approachable and friendly . He answered all our questions in a timely manner and help is through the process seamlessly.
Carolyn
Bloomington
MN
Date:
8/22/2025
5
5555555
Very helpful and professional
Vaishali Himanshu
Schaumburg
IL
Date:
8/22/2025
5
5555555
Easy. Communicative.
Lauren
Round Rock
TX
Date:
8/22/2025
5
5555555
As first-time home buyers, we were nervous about the loan process, but Josh made everything so much easier. He explained each step clearly, broke down complicated terms in a way we could understand, and kept us updated throughout the process. His communication and guidance gave us so much confidence, and we truly appreciate how smooth he made the experience.
Daniela
Austin
TX
Date:
8/22/2025
5
5555555
Communication, keeping things as simple as possible, making it happen
Arriel
Carey
ID
Date:
8/22/2025
5
5555555
Josh and his team were outstanding through the whole process. I would recommend them and definity use them again.
John Eric
Belton
TX
Date:
8/22/2025
5
5555555
Good service and good information
Richard
Mckinney
TX
Date:
8/22/2025
5
5555555
communicative and friendly
Kit
Prescott Valley
AZ
Date:
8/22/2025
5
5555555
Rachel was always available to help
Christopher
Corpus Christi
TX
Date:
8/22/2025
5
5555555
Chad's expertise and willingness to go above and beyond to help. One of the best parts of the process was working with Chad.
Andrew H
Mayhill
NM
Date:
8/22/2025
5
5555555
Gabe was terrific. He explained everything clearly and was available the entire time. The Fairway Home Mortgage team did everything and was so helpful and friendly throughout the process. This was the most painless loan process I have ever experienced.
Daniel Otis
Tucson
AZ
Date:
8/22/2025
5
5555555
Communication
Phillip M
Dacula
GA
Date:
8/22/2025
5
5555555
You and your team were readily available and very helpful
Elizabeth
Round Rock
TX
Date:
8/22/2025
5
5555555
Luis was very helpful, approachable and friendly.
Alexander
Port Richey
FL
Date:
8/22/2025
5
5555555
Super helpful and responsive for a first time home owner
Katherine
St Louis Park
MN
Date:
8/22/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers