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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

For J.D. Power 2023 Award information, visit www.jdpower.com/awards
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

You guys went above and beyond for me and Cody and it really showed that you guys care about your clients

Rachel
McMinnville
OR
Date:
5/2/2024
5
5555555

Always able to answer questions, responded quickly, offered suggestions, and was always ready when we were ready to go.

Jason
West Allis
WI
Date:
5/2/2024
5
5555555

Everyone that I have dealt with was very professional and courteous.

Thomas
Phoenix
AZ
Date:
5/2/2024
5
5555555

Becky and her team were incredibly responsive, supportive, and always available to answer the many questions we had as first time home-buyers.

Joseph
Shelton
WA
Date:
5/2/2024
5
5555555

The hard work and dedication from the entire team. We can't thank everyone enough for everything. It was stressful at times and Linda was always there trying to relieve some of it.

Ashley
Hilbert
WI
Date:
5/2/2024
5
5555555

Nick was super great ar explaining our options and providing pricing break downs. The process was super simple.

Amber
Auburn
CA
Date:
5/2/2024
5
5555555

Eric was great at what he do... This guy knows his job. He's always there... Whenever you need him, he there... He explained every process very good. Thanks for your help Eric. I am a happy home owner because of your kind and professional work

LAMBERT
Tolleson
AZ
Date:
5/2/2024
5
5555555

Barry is always reachable, responsive, and knowledgeable, and his processor, Kevin, is very fast and clear with instructions. This was my second mortgage with Fairway and would absolutely use Barry again!

Nicole
Seattle
Washington
Date:
5/2/2024
5
5555555

very personable interactions and general willingness to help

Kristen
Hollis
NH
Date:
5/2/2024
5
5555555

Highly responsive and proactive. Answered my questions even after business hours

Gregory
Chandler
AZ
Date:
5/2/2024
5
5555555

Laura was informative and had great insight on this FSBO purchase. Was communicative, actionable and kept this transaction on pace. Amazing customer service! Would recommend to anyone I know looking for a lender in future home purchases. Amazing experience all around!

Francisco
Tucson
AZ
Date:
5/2/2024
5
5555555

Kyle is AWESOME at his job! He is great with communication, efficient, and extremely knowledgeable. He kept us informed throughout the entire process. I highly recommend Kyle and Fairway's team, one thousand percent! Kyle, it has been such a pleasure working with you. Thank you for everything you do!

Sandy
Hampton
GA
Date:
5/2/2024
5
5555555

Very communicative and timely

Liam
Gypsum
CO
Date:
5/2/2024
5
5555555

Answered all my questions, had great customer service, and always helpful!

Kathleen
Temple
TX
Date:
5/2/2024
5
5555555

Laura and her team were very responsive and a wealth of information. Laura was always willing to take any extra time to provide clarification or guidance. My husband and I felt very prepaid for each and every step in the process and there were zero surprises. It was a truly great experience working with Laura and her team!

Abigail
Winter Springs
FL
Date:
5/2/2024
5
5555555

Dusty made every single step of the process easy and understandable and truly had my best interest and budget in mind at every step of the process.

Mark
Saint Louis
MO
Date:
5/2/2024
4
4444444

Would have been better if there was better communication, had to call several times just to get a brief phone call back

Ty
Wills Point
TX
Date:
5/2/2024
5
5555555

Jennifer was constantly available, explained things thoroughly and considerately, and ensured I had the best rate.

Alicia
State College
PA
Date:
5/2/2024
5
5555555

Great service and follow up from beginning to end. Great group of people. Everyone involved was top notch.

Jeffrey
Duncanville
TX
Date:
5/2/2024
5
5555555

This amazing team was excellent to work with. Everything went smooth and so glad I found them. This process is so stressful but they made the process easy and simple. Great communication!

Christa
Sandy
UT
Date:
5/2/2024
5
5555555

💯 recommend

NOEMI
Ogdensburg
NJ
Date:
5/2/2024
5
5555555

AJ was always there to help and provide me with the information I needed. Truly the most amazing experience I've had - he was one the few in my corner and genuinely excited for my home purchase and was there for the journey every step of the way! So thankful for AJ and his team, they are simply the best! Thank you so much!

Carmen
Graham
WA
Date:
5/2/2024
5
5555555

Phyllis was very easy to get in touch with, always responded quickly to emails/texts. She explained things in a way that made sense and was easy to understand. She made a very stressful situation much less stressful.

Nicole
Wilmington
DE
Date:
5/2/2024
5
5555555

Leslie explained everything in detail so that it made sense to us as first time buyers and was incredible organized and on top of things. The whole team was great to work with. We couldn't have done it without them!

Lila
Altadena
CA
Date:
5/2/2024
5
5555555

Great Communications and very informative.

Hayden
Tahuya
WA
Date:
5/2/2024
5
5555555

It was fast and suited my needs and made it possible for my family and I to get a home thank you

Imad
Palos Hills
IL
Date:
5/2/2024
5
5555555

clear communication

Rebecca
Providence
RI
Date:
5/2/2024
5
5555555

The communication, availability, professionalism, thoroughness, diligence and knowledge that Will provided was absolutely amazing!

Eric
Miami
FL
Date:
5/2/2024
5
5555555

Great customer service and fast turn-around, we felt that we were really prioritized and well taken care of!

Taylor
Plattsmouth
NE
Date:
5/2/2024
4
4444444

Easy process

Tasha
Beaumont
TX
Date:
5/2/2024
5
5555555

Efficient, great communication, easy to work with.

Courtney
Beaumont
TX
Date:
5/2/2024
5
5555555

Prompt and detailed communication with personalized videos.

David
Elmhurst
IL
Date:
5/2/2024
5
5555555

Thanks!!!!

Omar
Springfield
MA
Date:
5/2/2024
5
5555555

Lucy was incredibly responsive and attentive throughout the entire process. At every point of the home buying process I felt like Lucy was doing everything she could to get us the best product possible, and she delivered.

Kevin
Akron
OH
Date:
5/2/2024
5
5555555

Easy process

Marie
North Las Vegas
NV
Date:
5/2/2024
5
5555555

Everything was very broken down so the common person could understand.

Enrique
Etoile
TX
Date:
5/2/2024
5
5555555

Was the best ever

Dwight
Riverdale
GA
Date:
5/2/2024
5
5555555

The communication

Andy
Glendale
AZ
Date:
5/2/2024
4
4444444

Were many issues because of your employee quitting I believe.

Steven
Estero
FL
Date:
5/2/2024
5
5555555

Easy to work with and great communication

Patrick
Grant Park
IL
Date:
5/2/2024
5
5555555

Efficiency and great communication

Ian
Sun City West
AZ
Date:
5/2/2024
5
5555555

He was very great!

Tessa
Surprise
AZ
Date:
5/2/2024
5
5555555

Chad is amazing. Very knowledgeable and straight forward with all information he gives. Also very attentive, there's never a time I couldn't reach him even on weekends. He helped us every step of the way. We not only had a great business relationship with Chad, we also gained a friend.

Brittany
Greeley
CO
Date:
5/2/2024
5
5555555

Everything was cohesive and easy to follow!

Truda
Roanoke
VA
Date:
5/2/2024
5
5555555

Everyone was easy to work with & this made the process of closing less stressful.

Darryl
Little Rock
AR
Date:
5/2/2024
5
5555555

amazing communication. answered all my questions.

Robert
Lebanon
IN
Date:
5/2/2024
5
5555555

Everything was easy and smooth. I basically did everything on my phone. Thank you

Robert
Leland
NC
Date:
5/2/2024
5
5555555

Jennifer and Coley were great help navigating this very stressful process. They were very clear and up front with everything and always willing to sit down and explain what is, and will, be happening.

John-Christian
Pittsburgh
PA
Date:
5/2/2024
5
5555555

Communication

Reid
Rosemount
MN
Date:
5/2/2024
5
5555555

Alex was accessible and easy to get a hold of. He answered all of my questions in a timely manner. Clear communication.

Kyle
Menomonee Falls
WI
Date:
5/2/2024
5
5555555

Michael was very attentive and straight forward with information and made it easy for first-time homebuyers to understand the necessary steps.

Zachary
Pompton Lakes
NJ
Date:
5/2/2024
5
5555555

Constant communication, completely on top of everything!

Lisa
Surprise
AZ
Date:
5/2/2024
5
5555555

It is a good service, a very professional staff.si reconmiendo esta compania te ayudan de principo asta El final

Rodolfo
Osceola
AR
Date:
5/2/2024
5
5555555

I'm computer illiterate and you and your staff helped me through what otherwise would have Been a miserable experience and a special thanks to Tabitha for her Patience.

Ray
Pocatello
ID
Date:
5/2/2024
5
5555555

Awesome, prompt, friendly, great communications

Gerald
Warrior
AL
Date:
5/2/2024
5
5555555

Marie and her team work so hard for their clients! We always know that Marie will go to bat for us as things inevitably come up in the home buying process.

Anna
Bellingham
WA
Date:
5/2/2024
5
5555555

Very easy stress free experience

Patrick
Shawnee
KS
Date:
5/2/2024
5
5555555

Ease of the process

Taressa
Paradise
CA
Date:
5/2/2024
5
5555555

Incredible start to finish, no snags. Fast and smooth close.

Brent
Sandy
OR
Date:
5/2/2024
5
5555555

Everything was done online, Bowen was very helpful and responsive

Madeline
Valdosta
GA
Date:
5/2/2024
5
5555555

Very good all team

Amritpal
Plainfield
IN
Date:
5/2/2024
5
5555555

SCOTT is super knowledgeable and was super attentive throughout our entire process. We had some bumps towards the end and SCOTT knew just how to not only calm us down but fix the issues and ensure we got closed.

Kaitlin
Ft Lauderdale
FL
Date:
5/2/2024
4
4444444

Lucas was very helpful throughout the entire process, explaining everything to us (sometimes multiple times) to make sure we understood what was happening at each step.

Li
Waltham
MA
Date:
5/2/2024
5
5555555

Toni is the greatest loan officer east of the Rockies, and perhaps west of, too.

Aaron
Wilmington
DE
Date:
5/2/2024
5
5555555

Heidi went out of her way, even during vacation.

Thomas
Phoenix
AZ
Date:
5/2/2024
5
5555555

Everything went smoothly

Lyly
Winona
MN
Date:
5/2/2024
5
5555555

Brian was always available to answer any questions I had, and provide valuable insight. He and his team diligently worked through my complex situation, and helped find ways to solve any challenges, and got us to an on time closing!

Nathan
Coppell
TX
Date:
5/2/2024
5
5555555

The communication that was given throughout the process and transparency that was given about the loan process. Additionally, the ability to answer questions at any point in time.

Monish
Raleigh
NC
Date:
5/2/2024
5
5555555

From the start he assured me that it was going to be possible to finance a house. Being a first time homebuyer I had a lot of questions, he answered every single one I had.

Fernando
Sioux Falls
SD
Date:
5/2/2024
5
5555555

Adam and China helped us along the way to make sure everything went smooth.

Marcus
Sugar Hill
GA
Date:
5/2/2024
5
5555555

From my very first phone call to Jeff I knew I was in good hands. He answered every question I had and explained in depth what I needed and what was expected. He made sure I was involved in every step of the process. He was very kind and showed genuine concern and drive to get me what I needed to buy my home. He simply made this process so much less daunting than what it could have been and made it feel so easy . Jeff is truly a blessing and I'm so beyond grateful for him!!

Brooke
Kaysville
UT
Date:
5/2/2024
5
5555555

She did a great job 👍

Khawaja
Columbus
OH
Date:
5/2/2024
5
5555555

Easy to work for

Mackenzie
Valdosta
GA
Date:
5/2/2024
5
5555555

Super communicative and helpful!

Abigail
Lakeville
MN
Date:
5/2/2024
5
5555555

We appreciated Pam’s professionalism throughout the entire process. Pam is knowledgable, friendly, and great with communication! Thank you Pam for a great experience with the financing of our new home!

Quenecia
Haslet
TX
Date:
5/2/2024
5
5555555

Clint is was easy to work with. He was able to answers my questions about how and when to move the money coming from multiple sources for my down payment. It seemed like he worked with my realtor well to keep the process moving when unexpected things came up. He responded very quickly to questions and requests.

Matthew
Mount Vernon
IN
Date:
5/2/2024
5
5555555

Kevin was very patient and helpful through the whole process. He was also very responsive to emails and phone calls. He explained everything to me in terms I could understand and kept me updated through the process.

Mandy
Deforest
WI
Date:
5/2/2024
5
5555555

Jeremy was always quick to respond and always had an answer for every question we had. Made the whole experience very easy and painless

James
Woodstock
GA
Date:
5/2/2024
5
5555555

My spouse and I were looking to buy our first home; Garett Seney came highly recommended from our Realtor. After doing our due diligence and shopping around for competing brokerage firms, we ultimately chose to work with Garett because of his responsiveness and customer service. It made ALL the difference that Garett was reachable on nights and weekends when traditional banks are not. We were not easy customers either - lots of dumb questions, panicked, and emotional buying our first home. Garett explained everything well and sometimes explained things again a second or third time without condescension or tone. Again, we cannot speak enough to Garett's work/life balance sacrifice to give us the best customer service we could ask for. We would strongly recommend working with Garett to anyone looking to buy their first home.

Daniel
Woburn
MA
Date:
5/2/2024
5
5555555

Buying a house at 22 can be stressful and scary at times. But Jamison made everything quick, easy, and painless. He told me what to do and when do to it by in a quick text. If i ever had any questions or concerns i could always reach out to him and he would always respond ASAP. The fairway app he uses makes everything super easy to upload all documents needed and super simple to navigate. I will be using Jamison in the future for how easy he made things for me.

Blake
Slinger
WI
Date:
5/2/2024
5
5555555

Dawn provided great communication and made the whole process very simple for us!

Megan
Dunedin
FL
Date:
5/2/2024
5
5555555

Communication was awesome! Answered all our questions.

Jeanmarie
Anderson
IN
Date:
5/2/2024
5
5555555

Clint is a consummate professional and communicator. He was on top of all the details of our closing and walked us through anything that required explanation. He is patient, thorough, and kind. I would recommend him to anyone needing a mortgage.

Emily
Vestavia Hls
AL
Date:
5/2/2024
5
5555555

Great communication. Chris made the process very easy!

Emory
King
NC
Date:
5/2/2024
5
5555555

working with Terry

Stephen
Erie
CO
Date:
5/2/2024
5
5555555

Jeff was there every step of the way to answer many of our silly questions and was very patient and understanding. As first time buyers he definitely made us feel confident through out the process.

Skylar
Largo
FL
Date:
5/2/2024
5
5555555

Fast Professional Thorough

William
Graham
NC
Date:
5/2/2024
5
5555555

Thank you for your outstanding support and guidance throughout the loan process; your expertise made all the difference!

Orquidea
Balch Springs
TX
Date:
5/2/2024
5
5555555

Communication. Great automation.

Justin
Knoxville
TN
Date:
5/2/2024
5
5555555

Shannon’s communication skills

Erica
Tallahassee
FL
Date:
5/2/2024
5
5555555

Very fast and receptive communication. Jill and her team were very helpful and went above and beyond to assist in our loan process.

Kelli
Greenwood
IN
Date:
5/2/2024
5
5555555

Deb is always available and is always willing to go well beyond the typical expectation you would have for a professional mortgage person! I would never consider using anyone else on future purchases.

Robert
Lenoir City
TN
Date:
5/2/2024
5
5555555

Garett is a top notch professional that makes every transaction a breeze

Paul
Worcester
MA
Date:
5/2/2024
5
5555555

Tammy is wonderful! I never had to worry about her not getting something done on time. If she said she was going to do someone, she did it. She went around beyond anything I could have asked. This was my first time meeting her or doing business with her, but it certainly won't be the last! HIGHLY recommend!

Vanessa
Dyersburg
TN
Date:
5/2/2024
5
5555555

Scott was amazing. I will always use him for future loans.

Lorraine
Jupiter
FL
Date:
5/2/2024
5
5555555

Andrea and Jessica are great to work with the make the process very smooth and easy.

Gianni
Newton
NC
Date:
5/2/2024
5
5555555

Chris was very quick with replies and was very knowledgeable about the process of getting a loan. He answered all my questions quick and accurately.

Grant
Shelby
OH
Date:
5/2/2024
5
5555555

Closed on home in record time, submitting documents was a breeze, working with Fairway Mortgage was an absolute pleasure!

Christina
Salisbury
NC
Date:
5/2/2024
5
5555555

Communication, knowledge, priority and passion for clients interest, patience

Kiranpreet
Covington
WA
Date:
5/2/2024
5
5555555

Joey and Gianna, were patient, kind and explained the process with us in terms that we could understand. We had never done a relo move before and they made it so easy.

Charles
Glen Carbon
IL
Date:
5/2/2024
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP, Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers