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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
very quick to respond to questions and issues
Linda
Walnut
IL
Date:
1/21/2026
5
5555555
Really great availability and communication. Questions were always answered almost immediately no matter the time of day.
Jazmin
Snellville
GA
Date:
1/21/2026
5
5555555
Everything was explained perfectly!
Nicolette
Omaha
NE
Date:
1/21/2026
5
5555555
Amazing communication, great punctuality with relaying important information.
Patrick Ian
Prattville
AL
Date:
1/21/2026
5
5555555
Prop Communications. Questions were answered quickly and in verbiage I could understand
Haley
Franklin
WI
Date:
1/21/2026
5
5555555
we did love to work with Jace,he is very good in what is doing in the field of his Job, if you work with him ,you will feel like you dealing with a person with great experiences in his fied,he know his Job.
Ndayi
Aurora
CO
Date:
1/21/2026
5
5555555
Jessica and Tori made the transition smooth and worry free. Great communication!
Valerie J
Tucson
AZ
Date:
1/21/2026
5
5555555
Alli was very responsive and quick throughout the whole process. She did an outstanding job helping us figure out what our best loan options were and was always there to guide us with everything we needed. We had a wonderful experience working with Alli and highly recommend her.
Troy Bernard
Merrillville
IN
Date:
1/21/2026
5
5555555
Prompt service. I felt like I was the only
Andrew G
Waynesboro
PA
Date:
1/21/2026
5
5555555
Fast and easy process.
Ramon G
Glendale
AZ
Date:
1/21/2026
5
5555555
Responsiveness, punctuality, sound advice.
Joshua
Colonial Bch
VA
Date:
1/21/2026
5
5555555
Bradley Smith was extremely prompt and responsive, always answering calls. He was very educational and took the time to clearly explain everything about buying a house. Great experience overall
Sarah Ronee
Indianapolis
IN
Date:
1/21/2026
5
5555555
It was very easy, friendly, and clear what to do.
Aleksei
Spring
TX
Date:
1/21/2026
5
5555555
Liane was amazing to work with and helped me purchase my first home with confidence. She was always responsive, knowledgeable, and made the entire process feel easy and stress-free. I couldn’t recommend her more to anyone buying a home—especially first-time buyers!
Reese Teresa
Scottsdale
AZ
Date:
1/21/2026
4
4444444
Haven worked really hard to get closed quickly
Heather Jo
Mishawaka
IN
Date:
1/21/2026
5
5555555
Y'all were on top of things and very informative. Yall made this a great experience
Angel Michelle
Hickory
NC
Date:
1/21/2026
5
5555555
Fast, accurate, and available. This was a flawless victory.
Casey Thomas
Peoria
AZ
Date:
1/21/2026
5
5555555
Excellent communication and follow up. Went above and beyond any of my previous home buying experiences. Great team of professionals to ensure everything falls into place.
Chad
St Petersburg
FL
Date:
1/21/2026
5
5555555
Joey is a great communicator. He is extremely responsive, getting back to you with any questions very quickly. He is knowledgeable about the various loan products and gave options as to which product would best suit your needs.
Jeanne Y
Wailea
HI
Date:
1/21/2026
5
5555555
Jim was very available and moved quick
Elise
Winchendon
MA
Date:
1/21/2026
5
5555555
Karl made the whole experience easy and smooth. He always got back to me in a timely manner. It was a real pleasure working with Karl. Thanks again.
Robert Claude
Overgaard
AZ
Date:
1/21/2026
5
5555555
Karen is very knowledgeable and communicates effectively. She answered any questions we had and helped us over come a few bumps in the road so that we could close on time!
Brittany B
Henderson
NC
Date:
1/21/2026
5
5555555
Excellent work - thank you!
Colin
West Jordan
UT
Date:
1/21/2026
5
5555555
Toni was very reaponsive and helpful throughout the whole refinance process. would Refer her to anyone in need of a mortgage
Tyler A.
Wilmington
DE
Date:
1/21/2026
5
5555555
You and your team were very responsive and informative in guiding me through the mortgage process.
Edward F
Mantua
NJ
Date:
1/21/2026
5
5555555
Very easy to connect with and always kept us informed with the latest loan updates. Took the time to answer our questions in detail and was patient, affirming, and reliable throughout the process.
Daniel
Sacramento
CA
Date:
1/21/2026
5
5555555
We loved how Paige was honest, direct, professional and firendly at the same time.
Oscar Humberto
Houston
TX
Date:
1/21/2026
5
5555555
Great communication and outreach- I never felt like I was out of the loop. Also great response time to any questions I had.
Kristen
Washington
DC
Date:
1/21/2026
5
5555555
timely communication, explanation of loan and refinancing
Neelam
State College
PA
Date:
1/21/2026
5
5555555
easy, flexible pricing, stayed on task and never let up. Seems to me that Caroline never sleeps...
Carla D
Saint Louis
MO
Date:
1/21/2026
5
5555555
Easy and strong communication
David
Wilmington
DE
Date:
1/21/2026
5
5555555
Very informative along the way
Brandon Lee
Kimberly
ID
Date:
1/21/2026
5
5555555
Austin was great to work with and it was a great experience!!
Karen Michelle
Murfreesboro
TN
Date:
1/21/2026
5
5555555
Jason was very communicative and patient in his explanations. He was also very quick to address and resolve any issues that arose!
Summer
Washington
DC
Date:
1/21/2026
5
5555555
The process was quick and the online portal/app was easy to submit documents.
Hector
Junction City
KS
Date:
1/21/2026
5
5555555
Tim and his team are fantastic! Very impressed and will forever recommend. Tim is very knowledgable and is always very helpful in explaining all the details of the entire process. Thank you Tim and team!
Chelsey
Denton
TX
Date:
1/21/2026
5
5555555
Very patient, helpful and overall pleased
Tina
Mansfield
TX
Date:
1/21/2026
5
5555555
Everyone on the Fairway Team was extremely professional, communicated with us well and we never had any issues or concerns throughout the process.
Efrain
Montgomery
TX
Date:
1/21/2026
5
5555555
Seamless transation and always was kept up to date.
Arelis
Sugar Grove
IL
Date:
1/21/2026
5
5555555
Kevin was very informative, personable and quick to resolve any issues so we could close quickly
Rachelle
Phoenix
AZ
Date:
1/21/2026
5
5555555
This was completely new to my boyfriend and I, but Bill & his team, along with our realtor James, were all very helpful, informative and available through the entire process, making it a lot smoother than we both were told to expect the house buying process to be.
Courtney
New Castle
IN
Date:
1/21/2026
5
5555555
Mike and his staff were very attentive, always answering questions, and very communicative. They made the process seamless and fast.
Brandon Eric
South Jordan
UT
Date:
1/21/2026
5
5555555
Constant communication, communication was clear, consice, and to the point. Terri and her team provided immediate assistance when requested.
Alexander
Forney
TX
Date:
1/21/2026
5
5555555
personal communication, quick responses
Louis Mitchell
Mountain Brk
AL
Date:
1/21/2026
4
4444444
Everything was perfect except the communication with the attorney
Guillaume
Kenmore
NY
Date:
1/21/2026
5
5555555
Jeff was awesome. He was timely and quick to also get back to us with our questions. made it easy and no issues!
Kate
South Weber
UT
Date:
1/21/2026
5
5555555
Everything went so well. Kaitlyn made the experience that is normally hard and confusing into a simple and easy one. I could not have asked for someone better .
Elizabeth Marie
Saint Louis
MO
Date:
1/21/2026
5
5555555
Great communication
Stephen Carl
Williston
ND
Date:
1/21/2026
5
5555555
Jerry is very professional and easy to get ahold with any questions I had. You can tell he is very knowledgeable about his career and enjoys seeing his costumers happy and making there process of buying not a house but a home rewarding and simple. He is by far a asset to fairway mortgag.
Shain
Atco
NJ
Date:
1/21/2026
5
5555555
knowledgeable, straightforward, caring
Khoanam
Manassas
VA
Date:
1/21/2026
5
5555555
Jerry and his team made my loan process very easy. I appreciated every single person who worked on my refinance.
Marla
Elgin
IL
Date:
1/21/2026
5
5555555
Professional and friendly service. Kept me updated all throught this process.
David
Mesa
AZ
Date:
1/21/2026
5
5555555
Arthur was very knowledgeable , easy to contact and always quick to respond. The whole process was very smooth . I highly recommend Fairway and Arthur Blancho to anyone needing a mortgage or lone of Credit.
Patricia
Ave Maria
FL
Date:
1/21/2026
5
5555555
Alan is really great. He responds quickly and explains things in a way that is easy to understand and he was always happy to answer our questions.
Eve
Westminster
CO
Date:
1/21/2026
5
5555555
Eric's communication is second to none. I felt like I hardly had to do anything... I feel like the process was about as easy and simple as it possibly could have gotten. Grateful for Eric and the team he has.
Austin
Saint Michael
MN
Date:
1/21/2026
5
5555555
Dan made sure everything ran as smooth as possible.
Austin M
Mcgregor
TX
Date:
1/21/2026
5
5555555
Easy conversation. Helping us.
Bhakti
S Burlington
VT
Date:
1/21/2026
5
5555555
It was so easy and convenient being able to e sign the documents. That made closing smooth.
Sarah
Franklin
IN
Date:
1/21/2026
5
5555555
Bill and Amy do an amazing job of keeping in contact with us with updates and just friendly conversation. They make us feel comfortable with the decisions we make, and we have full trust in them. The directions they give us on documents needed, contracts, etc. made the process seamless.
Julian
Fishers
IN
Date:
1/21/2026
5
5555555
Pretty much everything, as crazy and hard as it can be to get a house, Bill made it pretty simple and easy.
Terry A
New Castle
IN
Date:
1/21/2026
5
5555555
Ease of process.
Robert
Waterloo
IL
Date:
1/21/2026
5
5555555
Your initiative, follow-up and attention to detail.
Diane
Omaha
NE
Date:
1/21/2026
5
5555555
Always available to answer all questions and explain processes. Knowledgeable, personal and professional!
Jeanne Ann
Red Bluff
CA
Date:
1/21/2026
5
5555555
Communication is excellent. Bill and Amy are always on top of things - never letting anything fall through the cracks. We truly wouldn't know what we're doing when it comes to loans, refinancng, etc. without Bill's expertise. Plus he remembers the little things about our family that go a long way. Would recommend his services time and time again!
Ciara
Fishers
IN
Date:
1/21/2026
5
5555555
5 Stars - Exceptional Service from Brittney and Her Team! I can’t say enough good things about Brittney and her team! From start to finish, they made the mortgage process smooth, easy, and stress-free. Brittney is incredibly knowledgeable and always took the time to explain things in a way that made sense to me, no matter how many questions I had. What stands out the most is how friendly and professional everyone on her team is. They really go above and beyond to ensure you feel supported and informed every step of the way. Timeliness is also key, and I was impressed by how quickly they responded to all of my inquiries and handled everything with efficiency. I highly recommend Brittney and her team to anyone looking for a top-tier mortgage experience. They truly make you feel like a priority, and it’s clear they care about getting you the best possible outcome. Thank you so much for all your help!
Kameron
Colorado Springs
CO
Date:
1/21/2026
5
5555555
Trevor and the whole Fairway team worked so hard to get me into my new home. My husband dies died before our original closing date so we had to start all over again. The deal coulve been dead in the water, but Trevor helped make it happen and as is 1/21/2026, I am a new homeowner. God sent angels in my direction, and one is name Trevor
Raymeshia
Clayton
NC
Date:
1/21/2026
5
5555555
Just how easy everything went
William
Abingdon
MD
Date:
1/21/2026
4
4444444
Amy was very helpful! The only negative aspect was the app. It didn't function well. It caused a lot of issues and wasted time.
Nikole M
Zionsville
IN
Date:
1/21/2026
5
5555555
Kim and her team made the whole refinance process a breeze. Thanks!
Cristy Rebecca
Abingdon
MD
Date:
1/21/2026
5
5555555
Pete was great to work with on my multifamily investment property refinance. The process was smooth and Pete and Betty kept me informed throughout the process. I would highly recommend Pete.
Kevin B
Braintree
MA
Date:
1/21/2026
5
5555555
Robin....She is just amazing. Responsive, to the point, knowledgable, friendly, and supportive. Couldn't have asked for more!
Scott William
Peoria
AZ
Date:
1/21/2026
5
5555555
Brad was very thoughtful and responsive
Amanda Lee
Greensboro
NC
Date:
1/21/2026
5
5555555
Communication
Tyler Joseph
Seattle
WA
Date:
1/21/2026
5
5555555
Mary and her team are always the absolute best to work with!
Samuel Morgan
West Haven
UT
Date:
1/21/2026
5
5555555
Mike was very responsive and answered all of our questions. He got a us a great interest rate and low closing costs.
Jessica
Stockton
UT
Date:
1/21/2026
5
5555555
Malcolm and his team made sure I got the best deal in the long run, not just what looked good on paper.
Amy
Waldorf
MD
Date:
1/21/2026
5
5555555
Very fast to respond and keep us the in the loop
Benjamin
Dayton
TX
Date:
1/21/2026
5
5555555
5th transaction with Steve, always great to do business with
Danny N
Shepherdsville
KY
Date:
1/21/2026
5
5555555
calm and communicative
Brian J.
Alpharetta
GA
Date:
1/21/2026
5
5555555
made it so great I am a new home owner that is a blessing for me and I appreciate all the paperwork and things that you all did for me. Thank you Annie Augustus.
Annie
Atmore
AL
Date:
1/21/2026
5
5555555
Lee is so wonderful to work with! We are first-time homebuyers and had SO MANY questions about how to navigate the loan process. He sat down with us and really helped us understand all our options. He made something that felt foreign and confusing to us easier to understand and manageable. Plus, he was super patient and responsive! I'd recommend him and his team to anyone who is in the process of buying a home!
Michaela Jones
Date:
1/21/2026
5
5555555
Great communication, patient, and very understanding of my crazy schedule. 10/10
Carlos Eduardo
Albuquerque
NM
Date:
1/21/2026
5
5555555
Was excellent talking care of all, thanks so much for being so professional and helpful all tru the process thanks Adam .
Leonardo
Date:
1/21/2026
5
5555555
A+ communication
Patrick
Norwood
MA
Date:
1/20/2026
5
5555555
Thanks Jose! Sat down with us and showed us how he got our rate, with very little up front cost.
Nick K
Date:
1/20/2026
5
5555555
Clear communication, quick answers, and always two steps ahead! Made the entire process easy and quick.
Ira
Kansas City
MO
Date:
1/20/2026
5
5555555
With rates falling, I had hoped the loan rate would have been a little lower. I think some competitors are offering a lower rate. Also the number of fees involved resulted in sticker shock. Jacob and Rose were great!
David P
Glenrock
WY
Date:
1/20/2026
5
5555555
Chris made the process extremely easy. He explained everything very well and gave us realistic expectations as to what our refinance would be .
Logan
Sioux Falls
SD
Date:
1/20/2026
5
5555555
Top notch customer service and product matter experts within the mortgage industry. Shane and his team make the whole process fun and enjoyable.
Christopher
Cottonwood
AZ
Date:
1/20/2026
5
5555555
Smooth experience, I managed to get the house I wanted and the help I needed
James
Conroe
TX
Date:
1/20/2026
5
5555555
Quick and painless.
Joshua
Calhoun
GA
Date:
1/20/2026
5
5555555
The service received from Ryan and his team was excellent. The refinance process for my home went very efficient.
Jeff Schippers
Date:
1/20/2026
5
5555555
Tee Cooper was awesome the whole way! She really knows her stuff and msjes makes the whole process easy.
Jonathan
Fuquay Varina
NC
Date:
1/20/2026
5
5555555
Joey was an absolute pleasure to work with. From start to finish, he made what could have been a stressful process feel smooth, clear, and manageable. He was always responsive, patient with our questions, and genuinely had our best interests in mind. Joey took the time to explain every step, found us great options, and stayed on top of every detail to keep things moving forward. It truly felt like we had an advocate in our corner. If you’re looking for a mortgage broker who is knowledgeable, trustworthy, and easy to work with, I can’t recommend Joey highly enough.
Henry
Kihei
HI
Date:
1/20/2026
5
5555555
clear communication
Carrie
Austin
TX
Date:
1/20/2026
5
5555555
I had a great experience working with Jeremy. He was knowledgeable,patient, and always took the time to explain each step of the process clearly. Communication was excellent and i always felt informed and supported from start to finish, I truly appeciate his dedication and would highly recommend him to anyone looking for a dependable and trustworthy loan officer.
Shalanda Shenise
Alexander
AR
Date:
1/20/2026
5
5555555
Drew and his team are experts and handled everything with a quality mindset. Their meticulous attention to detail and drive to keep informed us every step of the way made it less stressful for the purchase of our new home.
James Jordan
Date:
1/20/2026
5
5555555
The communication and expertise made the experience easy
James L
Auburn
MA
Date:
1/20/2026
5
5555555
Trevor was prompt with his responses and was quick to help with any questions I may have had.
Benjamin
Hartford
WI
Date:
1/20/2026
5
5555555
Jamison was prompt with his responses and clearly explained my whole process to me in a way I was able to understand.
Ben
Ixonia
WI
Date:
1/20/2026
See More Reviews
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4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Toll Free: 800-201-7544
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