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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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At Fairway, people are at the heart of what we do.

Through our nonprofit organizations, Fairway Cares and American Warrior Initiative (AWI), we are able to bring comfort, hope and support to  people within the Fairway community and beyond. Each year both non-profit organizations are able to grow and impact more lives through the generous contributions of Fairway employees.

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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
The whole experienc.
Ramon
Racine
WI
Date:
4/9/2026
5
5555555
Sharla Ellis and Team jumped in to help me salvage a home loan that went south with another lender. The online system was easy, they worked with me through the weekend, and finished my whole loan process - from pre-qualification to closing in just two weeks! They were professional and kept us well informed. Ashley facilitated everything and was a terrific communicator. I am very, very pleased.
Sharon Louise
Heber City
UT
Date:
4/9/2026
5
5555555
Ted was so helpful! He made everything so easy. Will definitely be referring friends and family!
Jessica
Sahuarita
AZ
Date:
4/9/2026
5
5555555
Lacy made buying my first home the BEST experience ever. She was extremely knowledgeable, super kind and very helpful. I will definitely use her and the team again in the future!
Elizabeth
Date:
4/9/2026
5
5555555
Very thorough, friendly and excellent service.
Milfred
Madison
GA
Date:
4/9/2026
5
5555555
thanks for always doing a great job
Jackson Wyatt
Caddo Mills
TX
Date:
4/9/2026
5
5555555
Quick and simple answers to questions. As well as a lot of help keeping things on track
Dylan Todd
Granite Falls
NC
Date:
4/9/2026
5
5555555
Burt is super personable, and made me feel like he was on our side through the process. Burt went above and beyond at the end to ensure we were happy.
James
Cottonwood Heights
UT
Date:
4/9/2026
5
5555555
Dan had always made this such a quick and easy process. His whole team is amazing so responsive. They explain things to you without making you feel dumb! Love working with him.
Angie
Spring Valley
CA
Date:
4/9/2026
5
5555555
Mike and his team were easy to work with. They got our refinancing done quickly and without any issues!
Caitlin Janet
Springfield
MA
Date:
4/9/2026
5
5555555
The open and honest communication eith Dan and the whole team left me feeling like they had nothing but my families best interest at heart.
Cesar Ignacio
Spring Valley
CA
Date:
4/9/2026
5
5555555
Kaitlyn was great to work with! She went above and beyond to help!
Thomas
Wildwood
MO
Date:
4/9/2026
5
5555555
Keith was an amazing resource during our first time home-buying process! He educated us on the market, answered all of our questions, and was patient as we slowly worked through our search. He went above and beyond during our closing process to ensure everything went smoothly. Would recommend to anyone looking for a knowledgeable lender!
Andrew
Seattle
WA
Date:
4/9/2026
5
5555555
Super responsive, super friendly, whole experience was a breeze!
Matthew
Madras
OR
Date:
4/9/2026
5
5555555
Mindy went above and beyond to make sure that everything worked out with our loan! Excellent communication and we fully trusted her with the entire process. She did a fantastiv fantastic job!
Sarah
Cleves
OH
Date:
4/9/2026
5
5555555
Prompt and clear communication about the loan application process. I felt my questions were always answered and overall the service felt very personable.
Yana
Ann Arbor
MI
Date:
4/9/2026
5
5555555
Communication throughout the process
Christopher
Peachtree Corners
GA
Date:
4/9/2026
5
5555555
This team is great! Easy to work with, quick with information, and progress on my loan.
Gwendolyn
Indianapolis
IN
Date:
4/9/2026
5
5555555
Was a good experince
Stephen Robert
Lakeside
CA
Date:
4/9/2026
5
5555555
Attention to detail, incredibly responsive, offered and focused on education of the home buying/loan process, this didn't feel like a pure sales transaction and I feel like I came out of this process much more knowledgeable.
Robert
Austin
TX
Date:
4/9/2026
5
5555555
Process was easy and well communicated
Sergio
Palmdale
CA
Date:
4/9/2026
5
5555555
I appreciate Brook being very timely, educational, and overall amazing. She was always available to answer queations and helpful. Every step on the way she was always on time and thorough!
Samantha Marie
Tucson
AZ
Date:
4/9/2026
4
4444444
Tina was available and communicative throughout the process. We appreciated that we could easily get in touch with her and check in.
Lauren M
Salado
TX
Date:
4/9/2026
5
5555555
David was always very quick to respond. Always answered my calls. And made this entire process very easy. are very grateful to him and his tea
Olivia J
Acworth
GA
Date:
4/9/2026
5
5555555
Knowledgeable and friendly staff b
Christopher
Gainesville
VA
Date:
4/9/2026
5
5555555
Matt was very responsive and informative thoughout the whole process of buying a new home.
Kendra A
Hartsville
SC
Date:
4/9/2026
5
5555555
Randy was always available and quickly returned calls abd messages
Suzanne
Milano
TX
Date:
4/9/2026
5
5555555
Because I trust him and he always did a great job and I liked rest rest of the team
Maryam
Cockeysville
MD
Date:
4/9/2026
5
5555555
Timely communication, simple straight-forward steps of the process, Christiaan's on-going availability to guide and answer questions
Vanessa
Pflugerville
TX
Date:
4/9/2026
5
5555555
Chad is the nicest and easiest person to work with. This is my second time using Chad, I won't use anyone else.
Nicole M
Saint Joseph
MO
Date:
4/9/2026
5
5555555
Lori, made the process very easy to understand and guided me through every step. She was flexible with my busy work schedule and reminded me of upcoming due dates. She got me a fantastic rate and made the process painles!
Delanie M.
Colorado Springs
CO
Date:
4/9/2026
5
5555555
Sheri and her team are very attentive and responsive throughout the whole process. We appreciate how knowledgable and patient they all are. They walked us through everything and let us know exactly what was needed and when it was needed in order for us to achieve our goals. We can't appreciate a team more.
Jose Martin
Northridge
CA
Date:
4/9/2026
4
4444444
Crystal and I share a mutual client. Crystal was thorough and helpful. I am grateful for a smooth transaction!
Amanda
Little River Academy
TX
Date:
4/9/2026
5
5555555
Ariana and team were fantastic! Everything was handled quickly! They were on top of things and very friendly and professional.
Natasha Aileen
Longview
TX
Date:
4/9/2026
5
5555555
Christiaan was a great communicater. He was alwas available to answer qustions and keept me updated through the intire process.
Carl
Hutto
TX
Date:
4/9/2026
5
5555555
Sam is super reliable as well as reachable! He is knowledgeable and ready to answer any questions at any time, even through text messages! His expertise has made our first home buying experience smooth and we thank him for all his work!
Brittaney
Coon Rapids
MN
Date:
4/9/2026
5
5555555
The easy use of the electroniic documents. Jaime walked us through every step making it easier to navigate.
Shawn Dustin
Lafayette
IN
Date:
4/9/2026
5
5555555
Knowledgeable, quick responses and thorough
Erica A
Topsfield
MA
Date:
4/9/2026
5
5555555
She took the time to explain to me things I was unclear on breaking it down so I understood it . also always available for any questions we had anytime
Jonathan Colbey
Kokomo
IN
Date:
4/9/2026
5
5555555
Knowledgeable, pleasant, and helpful service.
Anton A
La Grande
OR
Date:
4/9/2026
5
5555555
Dustin did a good job of communicating with us and making sure to answer our requests in a timely fashion. He stayed on top of the paperwork and ensured that the closing process was quick and efficient.
Travis
Casper
WY
Date:
4/9/2026
5
5555555
Dave was very on top of everything at every step of the process. He is awesome
Peter A
Casper
WY
Date:
4/9/2026
5
5555555
Lori went above and beyond our expectations in resolving the credit issues we were having. Her patience was outstanding Without her extra help we might not have been able to get the loan .
EDWARD W
Florence
AZ
Date:
4/9/2026
5
5555555
Amazing to work with, very communicative regardless of time difference. I appreciate all the assistance and attention.
Yadel
San Diego
CA
Date:
4/9/2026
5
5555555
Zack Brautigam was very knowledgeable and communicated well and in a timely manner. He was very easy to work with and I would recommend him to anyone.
Nicholas
Helena
MT
Date:
4/9/2026
5
5555555
Timmy was so great at communicating. Also wow! What a quick close!
Kaitlyn
Portland
OR
Date:
4/9/2026
5
5555555
The way he took the time to explain the whole process and availability when my realtor and I had questions.
David Dejesus
Cameron
TX
Date:
4/9/2026
5
5555555
Nancy and Kari were absolutely AMAZING! I couldn’t have asked for a better team. As a first‑time homebuyer with zero experience, I felt supported from the very first step to the very last. They kept us informed the entire way, answered every single question with so much patience and genuine enthusiasm, and were consistently kind, encouraging, and incredibly helpful. I’m beyond grateful for them. I will absolutely use them again and will be sending everyone I know their way. Truly top‑notch!
Stephanie Renee
Dalton
GA
Date:
4/9/2026
5
5555555
communication
Roy
Saint George
UT
Date:
4/9/2026
5
5555555
This was my first time ever doing this and you guys made this process super easy ! anytime i I had a question and would call you guys always helped me no matter what you guys went above and beyond ! 100% would recommend you to any friend or family
Abigail Cathleen
Salem
OH
Date:
4/9/2026
5
5555555
Jeff is fantastic! Patient, kind, thorough and professional. Lisa was exceptiona, too!
Karen Delphina
Copperopolis
CA
Date:
4/9/2026
5
5555555
Michelle was the best person to work With. Always on top of everything and was very helpful with ever step of buying. would recommend her to everyone .
Tyler
Longview
WA
Date:
4/9/2026
5
5555555
Trevor has always done a great job for me
Jeffery Wayne
Prescott Valley
AZ
Date:
4/9/2026
5
5555555
Nick was really patient and communicative throughout the whole process and helped us get a rate and payment we could afford
Brett
Springville
UT
Date:
4/9/2026
5
5555555
James was extremely helpful in talking to my portfolip manager to get me qualified for my mortgage, which was not an easy feat. He was very patient in the sale of my other home and in finding the right home in Goodyear AZ. When I found the home, he was right on top of funding the loan which made the simultaneous close perfect. I couldn't be happier with James and if you are reading this, you need to use James as your mortgage broker for excellent service!!!!!
Christine
Goodyear
AZ
Date:
4/9/2026
5
5555555
Lori was super informative and was able to lock us in a great rate before rates went up higher. We have worked with Lori twice and each time we were thoroughly satisfied. She is very knowledgeable and was able to give her expert opinion on many matters.
Rosa G
Arlington
VA
Date:
4/9/2026
5
5555555
Kevin was always kind, understanding, and responaive to all my questions and concerns! Highly recommend!!!
Melanie Yvonne
Perryville
MD
Date:
4/9/2026
5
5555555
Jamie was ALWAYS available and extremely knowledgeable! She was able to answer any questions I had and went above and beyond ❤️
Alexis
Cumming
GA
Date:
4/9/2026
5
5555555
Korey is very knowledgable and responsive, the loan process was efficient and not at all stressful.
Elizabeth A
West Chester
OH
Date:
4/9/2026
5
5555555
Marina and her team were responsive and knowledgeable
Billie Jean
Greenfield
MA
Date:
4/9/2026
5
5555555
Communication, Support & encouragement
Jessica Selah
Clinton
WA
Date:
4/9/2026
4
4444444
Fast communication and clear terms
Kimberly
Brook Park
MN
Date:
4/9/2026
5
5555555
Having been scammed a few years ago i I was just apprehensive about issues on real estate but when my wife came and said someone was going to call I know her heart and determination to get us out of the situation we were in in fact a rent increase was due the day we sign on our home so , you all make things happen I heard in the conversation and action and follow up actions As an immigrant I am proud and very grateful for this moment
Ricardo
Columbia
SC
Date:
4/9/2026
5
5555555
Knowledgeable,prompt ,polite ,
Christopher
Philadelphia
PA
Date:
4/9/2026
5
5555555
Bob Martin and his team are totally competent in every aspect of mortgage financing. They are also very responsive and helpful at every step of the process.
Keith W
Madison
WI
Date:
4/9/2026
5
5555555
Alli was on top of it 24/7. Any questions we had as new home buyers she answered! She was so quick to respond and communicate every step of the way. Couldn't have asked for better guidance during this porcess!
Valerie
Date:
4/9/2026
5
5555555
Lynn was great and always available. Helped us through all our problems.
Giovanni
Parker
CO
Date:
4/9/2026
5
5555555
We had a great experience with Fairway during our home buying process. Crystal Friemel was helpful, responsive, and made everything go smoothly from beginning to end. We really appreciated the clear communication and support throughout the process.
Raven
Salado
TX
Date:
4/9/2026
5
5555555
Thank you for helping me Bob made it very easy to refinance and was very helpful
Christina J
Deforest
WI
Date:
4/9/2026
5
5555555
Linda is the best! This is our 3rd time working with her !
Nicole R
Menasha
WI
Date:
4/9/2026
5
5555555
Siempre estuvo dispuesta a responder cualquier pregunta que mi esposo y yo tuvimos durante el proceso. Es unaexcelente profesional y la verdad es que fue bien paciente con nosotros, mi esposo y yo teníamos muchas preguntas pero esto nunca fue un problema para ella. Estamos muy agradecidos por su excelente servicio.
Yanisleydis
Winston Salem
NC
Date:
4/9/2026
5
5555555
Cindy was amazing!! Explained everything so wonderful always answered my calls and texts no matter the time or day. Best experience ever! Highly recommend her service!
Rebecca Marie
Harlingen
TX
Date:
4/9/2026
5
5555555
DJ and his team are helpful and keep you informed through the whole proces. They make it easy for the customer.
James
Waterford
WI
Date:
4/9/2026
5
5555555
It's always a great pleasure working with Laura. I have great confidence that she will always take care of my clients
Antonio
Hutto
TX
Date:
4/9/2026
5
5555555
The process was made very easy and clear by Ruthann. She stayed informative and up to date with information on anything that came into the market.
Felix
Estacada
OR
Date:
4/9/2026
5
5555555
Peggy was wonderful every step of the way. She was very helpful and always willing to answer questions day or night. She made this process as smooth as possible for us and we are so grateful. Thank you Peggy!
Jessica N
Liberty
NC
Date:
4/9/2026
5
5555555
There was clear and consistent communication, as well as great information throughout the process. You have been incredibly professional and helpful!
John
Pelham
AL
Date:
4/9/2026
5
5555555
Everything about our experience was great. From being able to meet personally, to walking through every step with lots of explanation. I never felt confused. Everything was easy.
Tracey
Summertown
TN
Date:
4/9/2026
5
5555555
I just really enjoyed working with John. His team was very quick to respond. And helped problsve.
Alexis
Lees Summit
MO
Date:
4/9/2026
5
5555555
Erin and her team worked very fast and made sure we were comfortable throughout the process. She really made a very complicated process feel very easy and answered all of my questions.
Preston
Greensboro
NC
Date:
4/9/2026
4
4444444
It was challenging buying a house half way across the country. They were helpful.
Barbara A
Fort Collins
CO
Date:
4/9/2026
5
5555555
The amazing help between me (oversees) and my parents (in office) with our technical difficulties.
Aleyna
Houston
TX
Date:
4/9/2026
5
5555555
perfect fit for our family helped exactly how we needed
Jordan Lee
Mill City
OR
Date:
4/9/2026
5
5555555
Being a first time home buyer I had no experience with how home financing worked or the all steps to go about financing my house. With that being said Mrs. Gena Johnson made all aspects of financing my home easy. She answered all questions I had in a timely manner, was very knowledgeable, and a very hard working individual. Mrs. Johnson was aslo very thoughful throughout the whole homebuying process, and I knew if I had a question she was one phone call away from answering it. The E-signing also made it very easy on closing day to only signs a couple of documents on paper. If I could rate my experience with financing my home I would rate it 5/5 stars
Trevor
Dothan
AL
Date:
4/9/2026
5
5555555
Leslie is so knowlegable, a fantastic communicator, thoughtful, and genuine. I really felt she had our best interests from the beginning, and she and her team went above and beyond to get us the loans we needed to purchase our dream home.
Eva
Alhambra
CA
Date:
4/9/2026
5
5555555
Quick responses, clear communication.
Laura E
Union Star
MO
Date:
4/9/2026
5
5555555
I enjoyed how thorough Rob was with our initial sit down. He spent time explained each step of the process, outlining the different options we had before us, and making us feel comfortable with the decisions we made. He answered all of our questions and explained everything extensively.
Joshua C
Tiverton
RI
Date:
4/9/2026
5
5555555
As first-time home buyers, we had lots of questions. Rob was great at explaining everything and walking us through the process. We never wondered how things were progreasing, as we received frequent udates. We felt we could trust Rob during this big step in our lives, and we weren't dissapointed!
Aidan
West Saint Paul
MN
Date:
4/9/2026
5
5555555
Very responsive when we need pre approval letter and worked together to get our loan approves i a timely manner
My Thi Hoai
Winchester
MA
Date:
4/9/2026
5
5555555
I loved that y'all listened to our needs and helped guide us throught the process and explained things we did not know to even ask. Y'all have a wonderful team who listens to us every step of the way. Great job!
Angela J
Granville
NY
Date:
4/9/2026
5
5555555
Everyone was very helpful and gave great advice and recommendations. Very pleased
Eric Shane
Jackson
MI
Date:
4/9/2026
5
5555555
Communication was great , made the home buying experience so easy and manageable!
Carlos Armando
La Feria
TX
Date:
4/9/2026
5
5555555
She work with you to help you reach your goal.. Even when you don't see the need to do it that way.. She understands when you get frustrated with the process...but she keeps you on track....
suzette sheppard
Date:
4/9/2026
5
5555555
Amy was professional and polite. She responded in a timely manner. She explained the process so that everything went very smoothly. We appreciated her assistance in obtaining our loan.
Liam
Auburndale
MA
Date:
4/9/2026
5
5555555
Thanks so much for your helpful emails and updates! You made everything smooth and worry free.
Jessica
Monmouth
OR
Date:
4/8/2026
5
5555555
David is so knowledgable in every aspect of the types of loans and loan process along with how to structure a loan that benefitted me in the best possible way. He tailored the loan and the options I had that go with the loan to fit my needs perfectly. This is my second time buying a house with David and he just as an amazing job as the first time.
Robert
Marysville
WA
Date:
4/8/2026
5
5555555
Amy was so kind and so good to work with. She was always prompt in her responses and took the time to explain things to me in depth and in a way that I understood. If I purchase a home again in the future, she'll be the one I come to.
Joshua B
Salt Lake City
UT
Date:
4/8/2026
5
5555555
Your kindness and readness helpin with everything .
Cathy
Paragould
AR
Date:
4/8/2026
5
5555555
Great communication, great customer service. We have used Frank several times in the past and highly recommend him!
Kevin E
Bishop
GA
Date:
4/8/2026
5
5555555
Geetesh came to our savior when we kept getting outbid on our house purchase journey in California. He helped us by strategizing, and being able to close within 21 days. This is the second time I have used Geetesh’s services and have also recommended him to others. Definitely give him a call, he is very responsive and efficient at his job. Will use him again in the future.
Grecia Clark
Date:
4/8/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
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Hotline: 855-920-0002
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Toll Free: 877-699-0353
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