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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Wonderful to work with and extremely helpful. Always answered my questions and went above and beyond helping me understand every stepy lately of the process!
Albert Louis
Pittsburgh
PA
Date:
10/31/2025
5
5555555
The service is outstanding and you have always gone above and beyond to make the process work in the customers favor Great job as always
James Dean
Sussex
WI
Date:
10/31/2025
5
5555555
Brandi and Taylor are an amazing team!! They gave us regular updates, and let us know what to expect every step of the way. Brandi also put together paperwork and started watching for the best time for us to refinance starting the day we were eligible! I will definutley use Brandi in the future, and recommend her and her team to any friends or family members looking to purchase a house in the future .
Jessica
Spanaway
WA
Date:
10/31/2025
5
5555555
Great communication, updates, and a friendly approach.
Jennie
Denver
CO
Date:
10/31/2025
5
5555555
This being my first time purchasing a home, I knew nothing. Nicole was there to answer my questions anytime I had any even when I asked the same questions several times just so I made sure I had it correct. She was a great guidance for me and if I needed help again in the future, I'd work with her in a heartbeat!
Jamie Lynn
Ontario
NY
Date:
10/31/2025
5
5555555
Fast, on the ball, personal
Gloria Jewell
San Antonio
TX
Date:
10/31/2025
5
5555555
Good people
Claud H.
Hoover
AL
Date:
10/31/2025
5
5555555
Everyone was very helpful in each stage of our loan process. Scott and Taylor were very good at follow up snd answering all of our questions. They were there through the entire process. Couldn't have bren a better experience! .
Virginia E.
Hoover
AL
Date:
10/31/2025
5
5555555
The fact that we were dealing with a great person
Daniel L
Carlton
OR
Date:
10/31/2025
5
5555555
Prompt response time and friendly communication.
Thomas
Dickson
TN
Date:
10/31/2025
5
5555555
Mindy Lakes was thorough and with extreme patience guided me thru the whole process from beginning to end. I never had to guess or assume anything. She made the experience very easy to understand. I am truly grateful. M
Mariann
Hamilton
OH
Date:
10/31/2025
5
5555555
Steve is so professional, efficient, eloquent, and kind. He shows not only a responsible attitude for making a deal but also a passion for working with people. We love his talk about economics and how much he knows about what is going on in the world right now.
Junzi
Tucson
AZ
Date:
10/31/2025
5
5555555
Detailed descriptions of options and offered terms that met our specific circumstances
Shawn Arash
Golden Valley
MN
Date:
10/31/2025
5
5555555
Communication, letting us know what was needed and when. Making sure we understood each step and overall working with us.
Brody W
Ellensburg
WA
Date:
10/31/2025
5
5555555
your team was responsive and helpful.
Camden
Tucson
AZ
Date:
10/31/2025
5
5555555
Lorna always communicated with me and made me feel comfortable while going through the loan process. Miss Lorna was also always very positive during this process.
Patricia Ann
Monticello
AR
Date:
10/31/2025
5
5555555
Erik and his team are conssumate true professionals in the mortgage industry hands down.They thrive on professionalism, compassion, and and customer care and are 100% dedicated to the clients needs from start to finish. My wife and I highly recommend them for your mortgage financing needs. Erik and his team are a "cut above" the rest in the industry. You will not be disappointed in his service period!!!
Richard
Calhoun
GA
Date:
10/31/2025
5
5555555
The customer service, attention to detail, and overall expereince was supurb. Justin was amazing, very helpful and knowledgeable, and made our first time home-buying process a breeze!
Jada E
Dumfries
VA
Date:
10/31/2025
5
5555555
Responsiveness, fast service, professional , friendly, flexibility, every was explained in full, ease of use of apps and documents to sign
Amina
Elbert
CO
Date:
10/31/2025
5
5555555
Lori worked hard to help me qualify for a loan. She was always ready to handle my many questions with kindness and knowledge. If I ever find myself in this situation again I'll know who to work with! Thank you so much for all of your help!
Renee
Apache Jct
AZ
Date:
10/31/2025
5
5555555
The Howard Team is absolutely phenomenal! They were there for us when we bought our first home in Washington in 2020, and their service was amazing. Five years later, after moving out of state, we trusted them completely with the purchase of our second home—and they delivered yet again. The fact that they successfully helped us across two different states speaks volumes about their dedication and expertise. They truly go the extra mile to make the entire process incredibly smooth and stress-free. We will continue to be loyal clients and proudly refer The Howard Team to all of our friends and family. Thank you for everything!
Elton C
Temecula
CA
Date:
10/31/2025
5
5555555
Once again, Derek and his team helped make the mortgage/loan process as straightforward as possible. Derek is knowledgeable and explained everything until we understood. Also shout out to Lindsey Cherry, who was always so pleasant to work with.
Sydney
Charleston
SC
Date:
10/31/2025
5
5555555
Wonderful communication and a wealth of knowledge which helped make the whole process go very smoothly.
Michael
Mill City
OR
Date:
10/31/2025
5
5555555
Easy, everything taken care.
Barrett A.
Fortuna
CA
Date:
10/31/2025
5
5555555
Sabina is great to work with, always available and made sure we understand the process, 100% recommended her
Lali
Shippensburg
PA
Date:
10/31/2025
5
5555555
Explaining process. Keeping us updated weekly. Great customer service.
Patricia E.
Columbia
VA
Date:
10/31/2025
5
5555555
trust, speed, availability, friendly, professional
Jesus Salvador
Indio
CA
Date:
10/31/2025
5
5555555
Everything was just easy! Thanks for taking sometimes difficult lingo (for me) and making it easy to understand. We appreciate the promptness of communication. It went smoothly!
Melanie
Fort Worth
TX
Date:
10/31/2025
5
5555555
From start to finish Wells and her team did a superb job. They took a hands on approach and guided me every step of the way. Even when I found to process daunting, confusing or overwhelming they were there to guide and advise.
Charles D
Lubbock
TX
Date:
10/31/2025
5
5555555
As fist time home buyer, I appreciated Mike's ability to help simply the buying process and sense further educational information. He was always responsive and made sure I stayed on track to close on time. From my perspective, it was a simple and straightforward process. Thank you, Mike!
Anne E
Roeland Park
KS
Date:
10/31/2025
5
5555555
Teresa went out of her way to make this experience easy. We started with another institution, but with the lack of communication, we knew we were more than comfortable moving to Fairway and Teresa!
Scott
Vancleave
MS
Date:
10/31/2025
4
4444444
Being able to contact when needed
Alfredo
Ramona
CA
Date:
10/31/2025
5
5555555
The fact that Karen was so hopeful and made me feel very comfortable / stress free thoughtout this entire process. Not to mention her great knowledge and expertise. I can't say ebough how grateful my wife and I are to have Karen help us and make herself available 24/7.
Samuel
Palm City
FL
Date:
10/31/2025
5
5555555
Keith was incredibly well versed in everything and knows how to bring the clients along.
Erik
Seattle
WA
Date:
10/31/2025
5
5555555
Amazing and quick communication. Easy to work with and very informative
Kendrick
Fort Worth
TX
Date:
10/31/2025
5
5555555
Everything went smooth. No stress and great communication.
Benjamin Lake
Birmingham
AL
Date:
10/31/2025
5
5555555
what made it great was how much you helped
Hunter Ja
Trumann
AR
Date:
10/31/2025
5
5555555
Great communication both from Matt and his team! Aside from being quick to respond his team was knowledgeable with every question I had and never made me feel like I was asking a silly question. The whole process felt very organized, especially with the online portal to submit documents. Everything together made for a simple and quick closing!
Sara
Mchenry
IL
Date:
10/31/2025
5
5555555
entire team very responsive
Heidi Katz
Palm Beach Gardens
FL
Date:
10/31/2025
5
5555555
Great communication, super easy app, and e-signing the documents was very beneficial.
Amanda Irene
Indianapolis
IN
Date:
10/31/2025
5
5555555
Amanda went above and beyond in helping us get approved. Her professionalism, confidence, knowledge and compassion were outstanding!! My wife and I are first time home buyers and from the very beginning of us starting the loan approval process, she explained each step fully and always made herself readily available to discuss anything we didn't understand. She worked diligently in our behalf if not harder than we did. Anythime we felt discouraged in any step, Amanda would be very encouraging and let us know that together we would work through it all. There were times we hit bumps in the road and somehow she turned them into stepping stones. In the end, thanks to the help of Amanda and her team, we were able to purchase a home of our dreams. We would highly recommend the services of Amanda Moses of Fairway Home Mortgage to anyone wanting to purchase a new home.
Timmy Randolph
Franklin
VA
Date:
10/31/2025
5
5555555
Great communication and follow-up to keep the process on-track and on-time.
Richard
Scottsdale
AZ
Date:
10/31/2025
5
5555555
Mike is so knowledgeable and wonderful.
Megan
Burke
VA
Date:
10/31/2025
5
5555555
Great communication
Elaine
Port Orchard
WA
Date:
10/31/2025
5
5555555
Keith walked us through every step of the way and answered all questions. He made sure we got the best option to choose from too
Jared J
Ellensburg
WA
Date:
10/31/2025
5
5555555
Brett is great at answering questions and make the whole process easy and fast!
Nick
Bloomington
MN
Date:
10/31/2025
5
5555555
I was watching rates very closely and started this process as soon as i I felt it was in a good spot to refinance. Mike and his team were very responsive throughout the process.
Anthony Carmino
Somers
CT
Date:
10/31/2025
5
5555555
Brian was a strategic partner in this process. He thoroughly answered all of our questions and presented multiple options to meet our needs.
Stuart Andrew
Mars Hill
NC
Date:
10/31/2025
5
5555555
Great is not a high enough rating Matt has been nothing short of amazing! Everyone I've been in contact with at Fairway and every other entity, from title company to insurance also spoke very highly of Matt, and the pleasure it is to work with him! Matt's integrity, organization, knowledge and immediate followthrough are above any I've experienced. Matt oversaw what to me was complicated and tedious, as a walk in the park. Matt and and his associates were beyond excellent! i would highly recommend Matt to anyone and everyone!
Steven
Tonganoxie
KS
Date:
10/31/2025
5
5555555
Communication was amazing, explained Everything to keep us in the loop, and keep us Informed, made our dream come true with our purchase
Matthew
Cascade
ID
Date:
10/31/2025
5
5555555
Tarah is the very best
Bradley
Kansas City
KS
Date:
10/31/2025
5
5555555
dealt with a lot of lenders in my life, I'm 75 years old, and Eric by far was the most prompt, informative, knowledgeable, and had a definite sense of urgency to serving his customer. Would recommend him to anyone.
John A.
Seminole
FL
Date:
10/31/2025
5
5555555
This was my first home buying experience. There was a lot of new processes and terminology that I had to learn very quickly. I felt reassured and taken care of by Rob and his team through out this whole process. Rob took the time to explain (and re-explain) some processes to me. I really appreciated his patience and apparent expertise. There was great communication on what to expect, and great followups on any questions I had.
Jessica Sreewilai
Seattle
WA
Date:
10/31/2025
5
5555555
The communication the ease of the process is the
Cory
Apache Junction
AZ
Date:
10/31/2025
5
5555555
you alwyes response our quitions all the time thank you
Hoda
Los Angeles
CA
Date:
10/31/2025
5
5555555
Great knowledge & communcation from start to finish!
Robert D
Saint Louis
MO
Date:
10/31/2025
5
5555555
Jimmy is great to work with. He always goes above and beyond to get loans approved.
Stephanie
Milton
FL
Date:
10/31/2025
5
5555555
Active updates and personal interface. PLUS, a very good attitude. :)
David
Kansas City
MO
Date:
10/31/2025
5
5555555
Jeremy is a wizard! He blew all the other lenders out of the water. He gave us a rate and closing costs that I thought were impossible.
Jonathan Barrett
Shelley
ID
Date:
10/31/2025
5
5555555
Cominh from the UK we really didn't have any understanding of knowledge about buying an investment property here but Kurt (and his amazing team) held our hand through the whole process, they were patient, understanding and never made us feel like we had silly questions (even though I'm sure we did ask some rather simple things at times). From start to finish they were professional and proficient and I honestly dont think we would have survived the process without them. Now we get to enjoy our first property out in the desert. Thank you all!
Francine
Landers
CA
Date:
10/31/2025
5
5555555
The communication
Kenneth
Lowell
IN
Date:
10/31/2025
5
5555555
Peter Cannon and his team was a pleasure to work with. They replied to my emails and phone calls in a timely manner. The communication throughout my purchase process was awesome. He provided step-by-step details regarding all the cost associated with the purchase. The process was extremely fast. We was able to close on a probate property within three weeks. The closing costs came lower than what was quoted to me. if you're looking for a person who will provide professional and quality services Peter and his team made the process stress-free and easy. I would highly recommend Peter to anyone for your real estate needs.
Shannon Bryant
Compton
CA
Date:
10/31/2025
5
5555555
Communication was handled in real time.
Phillip
Sherman
TX
Date:
10/31/2025
5
5555555
Good communication through out the process
David L
Gallatin
TN
Date:
10/31/2025
5
5555555
Ummm, everything. Professional and great follow up, I can't say enough.
Jon B
Colorado Springs
CO
Date:
10/31/2025
5
5555555
Great communication
Jabari
Zebulon
NC
Date:
10/31/2025
5
5555555
Smooth, educational , and very simple for us at home.
Stefan
Columbia Falls
MT
Date:
10/31/2025
5
5555555
Christine and her team were on top of everything. They were quick to respond to my inquiries and very patient to explain all the steps. With the difference in the time zones they were very accommodating. The whole team was very professional.
Rebecca J
Akron
OH
Date:
10/31/2025
5
5555555
The communication was off the charts good, everything went as smoothly as it possibly could have. Thanks so much for your patience and expertise in getting this loan done. GREAT JOB!!!!
Scott G
North Canton
OH
Date:
10/31/2025
5
5555555
Dottie was the best and most patient with my first time home buying experience. She definitely made the process much easier than it could've been. thank you Dottie
Jason Martin
Topeka
KS
Date:
10/31/2025
5
5555555
I couldn’t have asked for a better experience working with them. From start to finish, they went above and beyond to make the entire process smooth, stress-free, and even enjoyable. Every question I had was answered quickly and clearly, and they took the time to explain everything in detail so I always knew what to expect. Their communication was excellent — they kept me updated every step of the way, were incredibly professional, and clearly cared about helping me get the best possible outcome. I truly felt like they were on my team the entire time. Thanks to their hard work and dedication, everything came together perfectly. I’m so grateful for their support and highly recommend them to anyone looking for lenders who genuinely care and deliver outstanding results.
Zachary
Saratoga Springs
UT
Date:
10/31/2025
5
5555555
very personable when I needed something or had a question I got an immediate response
Christopher A
Groveport
OH
Date:
10/31/2025
5
5555555
Sarah answered all of our questions quickly. She was friendly and patient if we had follow up questions.
John Paul
Madison
WI
Date:
10/31/2025
5
5555555
Mitchell was absolutely amazing to work with! He worked tirelessly, jumping through every hoop to make sure everything went smoothly. He truly went above and beyond at every step of the process. Mitchell wasn’t just a lender, he felt like a friend I’d known forever. He made what could’ve been a stressful process feel easy and enjoyable. I couldn’t have asked for a better experience and highly recommend him to anyone looking for a dedicated, caring, and hardworking lender!
Bria
Roanoke
VA
Date:
10/31/2025
5
5555555
Your staff were not the greatest.
Mark
Olathe
KS
Date:
10/31/2025
5
5555555
Klara made me feel very comfortable and was very helpful in every step of the way.
Caroline
Crystal Lake
IL
Date:
10/31/2025
4
4444444
Quick responses were very much appreciated
Brian
South Windsor
CT
Date:
10/31/2025
5
5555555
was very patient with me as I did not always agree with the terms, but we certainly had a meeting in the mind and this is the second deal I did with Matt and I am going to do more deals with him because he walks to walk and he talks to talk And the most important thing he gets it done and the rate was acceptable
Kurt Paul
Eureka
CA
Date:
10/31/2025
5
5555555
Klara was exceptional to work with. She made everything happen for our family in a time we really needed it. She was able to get a loan that worked best for us at this moment and got us in a house for our big family. Klara was not just our lender but became our friend. Thank you so much Klara! We will definitely refer you to our friends and family!
Ashley
Crystal Lake
IL
Date:
10/31/2025
5
5555555
made it great that that Frank and his team worked really hard to make my dreams become reality they were there every step of the way
Enrique
Bradenton
FL
Date:
10/31/2025
5
5555555
The constant contact with updates.
Jeffrey Bruce
North Augusta
SC
Date:
10/31/2025
5
5555555
Danielle was great. She responded to all my questions and had a great attitude to boot.
Brandy
Ranger
TX
Date:
10/31/2025
5
5555555
The service was very quick and everything was made very smoothly
Renee
Lynchburg
VA
Date:
10/31/2025
5
5555555
Clear communication and friendly face
Sanjai
Seattle
WA
Date:
10/31/2025
5
5555555
Very straight froward with all options and working to complete task fast to get everything close as soon as possible.
William Lester
Alexander
ND
Date:
10/31/2025
5
5555555
Becky was fantastic. She went above and beyond to assist us with our mortgage! I would 100% use her for all our future mortgage needs
James J.
Spring
TX
Date:
10/31/2025
5
5555555
We are very happy with the service and attention that Mr. Mike gave us.
Suderis
Kansas City
MO
Date:
10/31/2025
5
5555555
I had no issues with Mike & Brendan. However, the underwriting department was constantly asking for more information even when they had the resources to get it themselves.
Mary Win
Glen Ellyn
IL
Date:
10/31/2025
5
5555555
Was able to secure a loan when conventional Bank loan would not work.
John A
Rockland
ME
Date:
10/31/2025
5
5555555
Scott did a tremendous job getting us our home. Great experience working with him and all the best service he is able to offer. Would highly recommend for future!
Chase
Shawnee
KS
Date:
10/31/2025
5
5555555
Walter helped me to better understand that we could buy before selling which I didn't think was possible.
Jennifer K
Hoover
AL
Date:
10/31/2025
5
5555555
Quick and clear communication through each step of the process. Trustworthy, honest, and available to answer any questions we had.
Brittney
Fort Worth
TX
Date:
10/31/2025
5
5555555
David was available or responded even on the weekend and evenings to make the process work for us.
Cameron
Spencer
IN
Date:
10/31/2025
5
5555555
Communication was excellent!!
Kathryn Lynn
Conroe
TX
Date:
10/31/2025
5
5555555
experience
Renata
Bensenville
IL
Date:
10/31/2025
5
5555555
Miss Carrillo made the whole experience absolutely amazing, we didn't have to wait on answers as she promptly explained how the process was going to work, what to expect and when. Honestly couldn't uldnt have asked for a better talented individual.
Ross
Apache Junction
AZ
Date:
10/31/2025
5
5555555
Dennis is effecient and easy to work with. Smooth process!
Kyle
Delaware
OH
Date:
10/31/2025
5
5555555
Michael is responsive, answers any questions and always takes the time to make sure you understand every step of the transaction. He also is forward thinking and let's you know what to expect and watches rates for when he thinks it may be time to lock in.
Jonathan C
Davie
FL
Date:
10/31/2025
5
5555555
Quick and easy.
Tara
Swansea
IL
Date:
10/31/2025
5
5555555
Denise was always available and always answered any questions I had.
Albert Felix
Trinity
NC
Date:
10/31/2025
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Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated

Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX

Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services

First Military Mortgage Specialist Boot Camp and Home Giveaway

Began servicing loans

Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states

Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com

Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers