Customer Service

Nate was extremely fast and efficient. he explained everything well and was professional throughout the proces. He was always available to answer any questions or run different scenarios to help me determine what worked best for my particular situation.

Very straightforward and everyone was super helpful and patient

Korey is great. We closed sooner than anticipated. wonderful overall experience. Korey helped everynstep of the way. Thanks Korey!

Team was alwats readily available to help and assist! Great personalization of assistance. Went above and beyond to make us feel like primary clients.

Super helpful and knowledgeable about the process. Made it very seamless and frictionless.

Helpful communication from the team without being overbearing.

Very easy tranasction

Communication, swiftness, etc.

Very easy to speak to. Explained everything very well. i was able to call and text at any time with questions and concerns and he assisted in very quickly manner. Made sure all of my needs were met and i am very greatful!!

Diego made our first home-buying experience smooth and stress-free. As first-time home buyers, we had a lot of questions, and he took the time to explain every step clearly and thoroughly. His communication was excellent throughout the entire process, and we always felt informed and supported. Isabel, his assistant, was also wonderful—friendly, responsive, and incredibly helpful. Together, they made a great team and helped us feel confident every step of the way. We are very grateful for all their hard work and would highly recommend them to anyone looking to purchase a home!

Alyssa is very responsive, well-informed, and overall helpful through the whole process.

Chris and his team went above and beyond to facilitate getting us into our dream home. I can't say ebough about the level of service and commitment from Chris and his team. They cane in after another Lender failed and with only 2 weeks to closing got us funded and closed. They are truly my hero's. If we need a mortgage in the future, Chris will be my first call.

She was on top of things and easy to communicate with. We had to do 2 loan applications due to problems closing on a house (unrelated to her). She was able to rush the closing and get our 2nd loan completed within 3 weeks instead of 30 days.

Sergio was so easy and pleasant to work with from beginning to end! He was quick to respond and jump on things, even on a short notice, to ensure a smooth transaction. Even when there was no active transaction going on, he checked in every so often to see where we were at throughout our home search journey to remind us that he will on stand by and ready to get the ball rolling when we needed him. It was thanks to Sergio and his team that we were able to win the offer on our home and also close on time in such a short period of 12 days! Thank you to Sergio and his team for doing such an amazing job and for helping us to get into the home of our dreams! We couldn't have done it withour you.

Matt Devine and team has been great to work with. Everything went so smooth. We have used them in the past and will use him again. A company I feel very comfortable using with no stress .

For the most part it was a smooth process and i was walked through every step

Great personal touch! Responsive! Well knowledged in the industry- and had great connections with agent, closing attorney etc. Thanks again!

With a challenges in showing paid advance through LLCs , Loan processing Team - Tara and Pam went above and beyond to make this possible. Without their support this loan would not have worked out.

Santiago is on TOP of things. He is knowledgeable, understanding, and incredibly great at what he does. He went above and beyond with every step of the process. Ensuring we were informed throughout the whole process and had a clear understanding of what the next steps are. I could not have asked for a better person to handle our needs for our first time home purchase. Thank you Santiago!

team worked hard for me and keeping me in the loop to make things happen so that I can get refinanced. Their communication was great and they are great overall team.

The Cash Guarantee Program you offer probably helped us get our offer accepted immediately in this still competitive market. I also appreciate the prompt communication and guiding us through everything since this is our first home purchase. You also helped us lock in the rate when it seemed like the market was taking a turn for the worse. I felt the honesty and watching out for our best interest right from the beginning.

Good communication and clarity throughout the whole process. Easy to access app and web interface to view and sign documents.

Great communication, worked quickly throughout the entire process which helped us get our new home, answered all questions clearly, availablility

Nobody could have done what this team did for us! Had probably the quickest close in history

The entire experience was incredibly smooth. All necessary information was provided in a clear, step-by-step manner, without overwhelming me with too much information at once.

Process was very simple

Sergio was an invaluable resource throughout the process of financing our new home. From the beginning, he took the time to explain all of the available financing options and helped us understand the advantages and tradeoffs of each one. During a period of rapidly changing interest rates and significant market uncertainty, Sergio provided us with updated numbers on an almost daily basis. He made sure we always had the latest information so we could make a confident and informed decision at the right time. Sergio walked us through the process step by step, patiently answered our questions, and provided thoughtful advice based on our family’s circumstances and goals. We never felt pressured or left wondering what would happen next. His communication, expertise, and dedication made a complicated process much easier to navigate. We are incredibly thankful for his guidance and would highly recommend Sergio to anyone looking for a knowledgeable, transparent, and highly responsive mortgage lender.

Adam did an amazing job! He is well versed. He made the process easy and smooth.

Heath was very attentive to all of our questions and very knowledgeable on all aspects of this process

Lindsay was very communicative and personable, and seemed to care about my situation beyond the transactional level. Honest, with my best interest in mind.

All of the communications were very quick, and the entire process was very clear. We were able to work with Roger and his team under tight deadlines. The process of home buying was so much less stressful than I anticipated thanks to Roger

Brent made it Great. Without him and his communication this purchase would not have been possible. His determination and commitment to what he said is impeccable. When anything came up, question or concerns, he was prompt and was able to communicate through email, text or phone calls when needed. I would recommend and would utilize Brent again in the future.

Great commucation on Amanda's part. Kept everything simple for myself in the situation.

It's always great to work with Sandra. She is very professional and has much knowledge.

Andy was very helpful always willing to answer questions and responded fast!

Everything was so simple and straightforward. You and your team did a great job on answering all of my questions. Defintely would recommend for a first time home buyer.

Very helpful, explained everything, great communication, went above and beyond

Our loan officer Gary Balch was great to work with,