Super easy process very informative

Communication in the last week was severely lacking Phone calls were not answered nor returned Text messages were not replied to . Claimed it was a disconnect with staffing in the loan processing department during the Juneteenth holiday and financial commitment was due on the Tuesday after the holiday To me, that is unacceptable especially being a first time homebuyer my realtor also attempted to find out updates and her phone calls were also sent to voicemail and not answered Fairway Mortgage dropped the ball and essentially ghosted me as a first time home buyer Yes, they completed the job and I was able to close on time Fairway also was diligent on checking credit and working to raise my preapproval which was awesome Fairway was able to pivot and change my preapproval from FHA to conventional super fast which was amazing as well Just wish the communication would have actually happened and been completely honest with me as the client dueing the week prior to closing

there was too much paperwork

All the help we received from you and Michele

The patience and staying on top of me for documents

Carrie did a great job explaining all aspects of the mortgage process, which was especially valuable as a first time home buyer. Carrie's ability to break down such a complicated process into easy-to-understand parts was very much appreciated.

Communication and ease of on-line application.

Chelsea was pro-active and always responsive to any question we had ... didn't matter if it was post-business hours or on the weekend. Stellar and easy to work with.

I had a great experience working with Tanner. The entire process was simple, smooth, and stress-free from start to finish. Communication was clear, and every step was explained in an easy-to-understand way. They were always responsive, professional, and made everything feel effortless. I would definitely recommend them to anyone looking for a reliable and efficient lender

Follow up when needed to ensure timely execution.

Mike was very communicative and proactive about letting us know what materials we needed for a mortgage, and he was willing to work through very tight schedules/deadlines to help us get our loan. We could not have bought our house without Mike's help.

Easiest transaction ever

Very clear with instructions and follow up was great!

Great communication

Adam was fantastic and very knowledgeable. He was very patient in answering all my questions and concerns and helped us find a loan that worked for us. Nothing but good things to say!

How well everything was expl to me

Your abilitly to be efficient and get things done quickly

How fast and easy you guys made the process

Bill and his Team were great to work with, thank you so much for your guidance and terrific customer service. We appreciate all you did for us.

Very easy transaction from start to finish. Clear instructions from Chad and good communicatio!

Pierce is terrific. An excellent communicator and very knowledgeable. He is both patient and efficient. I had no worries about closing on time and without issues because of Pierce's great guidance .

Jamie was very responsive to our needs and performed her work at very high quality.

Gary and his team are wonderful people, they were there with any questions I had at any time. The process was super fast and easy and I recommend Fairway home mortgage to everyone!

Communication was superb and Steve made the process easier to understand.

Fantastic crew

Working with Jeremy and the team at Fairway made the mortgage process smooth and stress-free. Jeremy was responsive, friendly, and always willing to answer my questions. He moved quickly through every step of the process—from my initial application, to providing pre-qualification letters for three different offers, to underwriting and closing. Once my offer was accepted, everything was completed in about two weeks, which really helped keep everything on track. Fairway’s process was organized and efficient, and I always felt informed along the way. I truly appreciated the professionalism and excellent customer service from both Jeremy and the Fairway team, and I would highly recommend them to anyone looking for a reliable mortgage lender.

Excellent customer service, always available for inquiries.

Communication and helping us keep on track even if we miss something!

Nate was super kind and easy to work with! He explained all of the complicated to us in an easy to understand way!

Micahel made it great. Home loans are aggrvating on their best days but Michael was always informatyive, available (even on his vacation) and went the extra mile to get me into my house. Woud not have bought the house wihtout him.

Rob was great, will work woth with him again should interest rates get better 🙏

Communication

Fast responses

Great communication and made it as smooth as possible.

Barry was very helpful from the start. He is very kind and provided great customer service .

Lucy was super helpful in explaining all of our options as First-Time Homebuyers. While homebuying can be a stressful process, she was there every step of the way to answer any questions. We are grateful for Lucy's expertise and support.

Communication was great. Tim always took the time to explain everything and made sure I always understood what was going on.

A great experience overall

Rob and his team simplified a complex process and were highly communicative.