1. Timely, thorough communication - I am a first-time home buyer, and Carol did a wonderful job of talking me through the process. When I had questions about written communication, she was always quick to hop on a call to discuss. Her thoroughness and accessibility made me feel both more informed and at ease.
2. Great Personal Touch - It was so nice of Carol to come to my closing. She mentioned she attends all of her closings, making it clear she cares so much about her customers. Not only did she attend my closing, but she brought me celebratory cookies and the most adorable personalized card congratulating me on my new home. These personal touches meant so much!
3. Comprehensive Knowledge - It was very clear Carol knows the mortgage business and home buying process backward and forward. She expertly fielded any questions I sent her way, and she always had so much information at the ready for me.
Overall, I am incredibly grateful to Carol - not just for getting me a wonderful rate but also for being a trusted advisor and partner through this otherwise daunting process.