Easy to work with. very responsive.

Honesty, communication, very friendly

From very beginning never had to step in office once or miss work to get the ball rolling. Everything was able to be done on app or over phone. He kept me informed throughout the process and everything went very smoothly

Great communication and assistance.

From the very beginning, Jacob made us feel heard and was motivated to make our tricky situation work. We had no idea what to expect as this was our first time buying a home and Jacob made the process smooth and aprochable despite the many hurdles we had to jump. I could not thank him more for everything he did for us and I would recommend him to anyone in need of his services!!

Thank you for being available and quick!

Communication

Whenever I had questions I was always able to get ahold of PJ and the team, or they would get back to me super quick. This was a huge relief and really put my mind at ease!

The communication from the Rome Team is amazing. I wish the title company would have been half as good as them.

She was very helpful and up front

Timely, knowledgeable and friendly

Nick and the team were very knowledgeable on what they were doing and made buying a home as a first time home buyer, a process that is very confusing and rocky, a very smooth process. On top of that they did what they could to make it as affordable as possible for me so I can make this next step in life with the confidence that I can afford it.

We literally couldn't have done this without PJ!

Great communication explain the whole process

Shelley makes the process so easy. She takes care of everything, keeps me updated throughout thr the process, and explains the pptions options I had so I could make the best decision for my family.

Mary was very responsive to our questions and concerns.

Lisa was very helpful and always kept in great communication with us.

It was so nice to be seen as a person, not just a faceless application. You answered all my questions very quickly and sometimes more than once! Couldn't have asked for better!

Everything from start to finish was amazing. We are so grateful to have had such a pleasant experience Buying our home. Lou was always avaible to talk, answer questions and make us feel like we had all the info we needed. it truely feels like he cares about us and our future. Thank you so much for everything

Ease of use and paying attention to the details.

Jeff is, without question, the best mortgage professional I've ever worked with. From start to finish, he made what is normally a stressful process feel easy. He was always available to answer questions, kept me informed every step of the way, and genuinely cared about getting me the best possible outcome. His communication, professionalism, honesty, and attention to detail are second to none. This isn't my first experience working with Jeff, and it definitely won't be my last. I trust him completely, and because of that, I recommend him to everyone I know who is buying or refinancing a home. Friends, family, coworkers—if someone asks me who to call, Jeff is always my answer. I can honestly say I will never use anyone else for a mortgage. If you're looking for someone who treats you like more than just another customer and truly goes above and beyond, Jeff is the person you want in your corner. Thank you, Jeff, for another outstanding experience. You've earned a customer for life.

Maria is a teacher at heart. She walked me through the loan process from beginning to end. When my anxiety about the process would emerge, she calmed me down and assured me that I was doing all the right things and that I would close on time. I couldn't have asked for a better Loan officer than Maria. If I were to do this ever again, I would certainly give her a call. Thanks, Maria! You are FABULOUS!

Shane was always available for my questions. Everything went incredibly smooth was such an easy process.

Excellent communication, honesty, answered all questions timely and politely.

Worked extremely hard to get everything together for my closing. Was always there to answer questions and kept me updated on everything I needed to know about.

Lucy was so on top of everything and quick to respond even after hours!

The response time ,anytime I had a question or I needed some advice I know I could count on them to help me.

Fast communication and clear instructions

Mark answered all my questions in a timely matter

Dolly Davis was very pleasant to work with her communication was clear and concise. She was consistent and responsive when asked questions. We had a difficult loan process and she really helped.

Brandi was explaining everything clearly though the process and she was very patient with me

5.0 Stars!

Crystal was responsive , educate, and beyond helpful.

Fred was quick to respond and incredibly helpful in our homebuying process. could not have done it without him

communicstion, stepped of service

We want to thank you and the entire Team Via again for your outstanding support throughout our first homebuying journey. It has truly been a pleasure working with all of you, and we sincerely appreciate your professionalism, responsiveness, and consistent communication every step of the way. The strategy that Leanne and Brie developed to overcome the reduced seller assist was absolutely amazing. Their creativity and expertise made all the difference, and we couldn’t be more grateful for their hard work. Shamyra and I are incredibly thankful for everything your team has done to help us reach this milestone. Thank you again for helping us cross the finish line. We couldn’t have asked for a better team to guide us through this process!

Communication was fantastic, thank you!

Kelly Phillips went above and beyond to help me get this loan closed. She was very professional and friendly.

prompt responses, easy to understand messages, clear and understandable requests. overall great experience.