Brian Wilson and Natalie Kuehler made the loan experience as pleasant as possible. The most impressive point was their responsiveness. Whether it was early morning or late evening, I always seemed to receive a prompt reply to my questions, especially from Brian Wilson. This promptness aleviated a lot of worry, as I never had to wait for answers. When Natalie Kuehler was completing her review, she was very precise and specific about the information she needed to obtain from me, my records, and my employer. The way Natalie explained the process helped me understand exactly what to retrieve and enabled me to obtain that information more quickly. I feel that the entire experience went smoothly, quickly, and with great customer service.